Jennifer Garber
Morehead,KY
Summary
Compassionate professional with a strong background in customer service and caregiving. Known for exceptional communication and empathy, delivering tailored assistance that fosters relationship building and drives positive customer experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Pearl Interactive Network
Winchester, Kentucky
09.2022 - 06.2025
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to improve service delivery processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided top quality control and eliminated downtime to maximize revenue.
Direct Support Professional Caregiver
ResCare Residential Services
Winchester, KY
11.2018 - 05.2021
- Assisted individuals with daily living activities and personal care routines.
- Developed and maintained supportive relationships with clients and their families.
- Developed positive relationships with clients and their families through regular communication.
- Actively participated in educational training programs designed to enhance knowledge about disabilities or mental health issues.
- Supported clients during medical appointments to ensure understanding of instructions provided by healthcare professionals.
- Demonstrated empathy towards individuals receiving services while promoting independence whenever possible.
- Collaborated with other staff members to develop individualized plans of care for each client based on their abilities and interests.
- Worked closely with case managers to coordinate services and ensure quality outcomes for each client served.
- Assessed potential risks associated with certain activities prior to engaging in them with the client population.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Improved patient outlook and daily living through compassionate care.
Education
Associate of Science - Health Information Management
American National University
Youngstown, OH05-2011
Skills
- Customer support
- Order tracking
- Complaint resolution
- Relationship building
- Service process improvement
- Customer interaction
Affiliations
- Gardening
- Loves Coffee
Timeline
Customer Service Representative
Pearl Interactive Network
09.2022 - 06.2025
Direct Support Professional Caregiver
ResCare Residential Services
11.2018 - 05.2021
Associate of Science - Health Information Management
American National University
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