JENNIFER GARCIA

Ability to:
• Work effectively with a diverse population. • Plan, organize and prioritize duties.
• Speak effectively before small groups.
• Perform crisis intervention, as needed.
• Clearly communicate information and instructions verbally and in written form
• Drive out in the field as needed throughout the week in search of potential housing
opportunities, to engage and network with landlords, perform habitability inspections,
deliver rent checks.
• Meet a weekly call quota of 40 –100 calls per week (subject to change)
• Maintain a positive, professional, and safe environment while on duty.
• Establish and maintain effective working relationships with others.
• Must be able to lift up to 25 pounds.
• Meet department and company expectations.
• Enter units with program staff and assist with scattered site upkeep and turnover as needed. • Must be able to assist in tasks outside of role as needed.
I. Housing Advocacy
Goal: Secure and maintain quality, affordable housing placements for clients
• Prospect, recruit, engage, retain, and expand the network of property providers (landlords, property managers, etc.).

• Answered central telephone system and directed calls accordingly
• Managed multiple tasks and met time-sensitive deadlines
• Confirmed appointments, communicated with clients and updated client records
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
• Assured timely verification of insurance benefits prior to patient procedures or appointments
• Resolved customer problems and complaints.

• Obtained temperatures of visitors and employees at entry of facility and asked screening questions
• Worked flexible hours; night, weekend, and holiday shifts
• Maintained a clean and sanitized work area
• Reported high temperatures to take necessary action to protect the health of others

• Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures
• Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience
• Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory
• Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
• Interacted with customers by phone, email or in-person to provide information
• Entered Inventory data using Excel, following procedures to keep information private.

• Executed wire transfers, stop payments and account transfers
• Maintained friendly and professional customer interactions
• Received loan and utility payments, sending funds to correct destinations
• Calculated fees due, interest and change for customer transactions
• Identified issues, analyzed information and provided solutions to problems
• Used critical thinking to break down problems, evaluate solutions and make decisions.