Jennifer Garcia
Rialto,CA
Summary
Transportation Manager with 6 years of experience overseeing teams of drivers to meet efficiency and performance targets. Strong understanding of effective routing and transportation cost-saving measures. Knowledge of Dispatch, Payroll, Paperwork and DOT compliance requirements. Highly organized with strong attention to detail and accuracy with commitment to customer service and meeting deadlines. Driven leader to motivate and develop employees.
Overview
8
8
years of professional experience
Work History
Transportation Manager
Universal Intermodal
04.2018 - Current
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Communicated with customer service and dispatch teams to improve productivity and service ratings.
- Oversaw team of 100 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Created and enforced detailed organization processes to increase quality and service standards.
- Tracked production and quality control systems to proactively identify deficiencies.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducted weekly safety meetings, as well as keeping track of owner operators truck maintenance and registrations reports
- Pre-dispatched drivers for next and same day work
- Updating customer on current and future orders
- Able to drive good customer, driver and office personal relations
- Notifying customers of extra charges, making sure the movement is paid correctly
- Able to communicate and coordinate with customers and other department to fulfill the customer needs
- Assisting the Terminal Manager with other additional duties
Customer Service Representative
The Home Depot
12.2015 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helping customers with any related in-store / online issues that may occurs
- Creating Special orders quotes for customer
- Ensuring customers are having excellent in-store customer service experience
Education
High School Diploma -
Upland High School
Upland, CA06.2014
Skills
- Daily Operations Management
- Mentoring and Training
- Equipment Maintenance / Safety Management
- Work Planning and Prioritization
- Transportation Coordination
- Critical Thinking
- Procedure / Policy Development
- Staff Supervision
- Scheduling and payroll
- Incident Reporting
- Delivery Scheduling
- Data Entry / Clerical support
Timeline
Transportation Manager
Universal Intermodal
04.2018 - Current
Customer Service Representative
The Home Depot
12.2015 - 04.2019
High School Diploma -
Upland High School
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