Jennifer Garcia
Houston,Texas
Summary
I am Seeking for a position where I can make the most out of my fluency in both Spanish and English languages, provide excellent customer service applying all experiences learned. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Medical Case Manager
Prestige Chiropractic Clinic
Houston, TX
05.2023 - 02.2024
- Called new patient's daily
- Coordinated patient care along with the assigned law firm case managers
- Assisted with the patient's Chiropractic therapy
- Scheduled upcoming appointment's for in house therapy and assisted with outside referred appointments.
- Contacted other physician's
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Investigated insurance claims to determine coverage and liability.
- Completed medical request such as depositions and affidavits
Front Desk Referral Coordinator
Spine Associates
08.2022 - 02.2023
- Being referral coordinator, the main priority was to ensure that all of the incoming referrals were logged in a excel spreadsheet that had important information
- Created reports on referral activity and outcomes.
- That was later collected and double checked by the doctor’s close staff members and presented to him
- Being the 3rd person in the front desk area meant learning check in and check out roles for back up purposes
- Translating for Spanish speaking patients
- Answering phone calls and transferring to the designated staff and assisting the patients myself, etc.
Floater / Translator
King Haven Counseling Group
Houston, TX
09.2019 - 01.2020
- I have worked in the psychology department scoring the test, covering front desk psychology and translating for sessions
- Call center and transferring calls to the designated department
- Translation for counseling sessions
- Setting up appointments for follow up and missed appointments, re arranging Counselors schedules, etc
- Translated for the substance abuse department
- Scheduling for the departments of Psychiatry and the counseling department
- Rescheduling no shows, follow ups and new patient’s appointments
- Front desk receptionist: I was in charge of verifying the patient’s appointment or setting up walking patients with a provider
- Collecting patient’s Co-pay / deductible and verifying established patient’s insurance.
Front-End Supervisor
Ross stores
05.2018 - 08.2019
- I would manage the front end of the store by attending customers on the registers, handle customer complaints and assure safe work environment
- Giving out associates their designed breaks and lunch times fairly and accordingly
- Ensuring the cashiers had back up if the check-out area was busy or being the backup myself, ensuring front end area is cleaned if the racks are full or after every associate shift
- Assigning tills at the beginning of every associate shift, providing change and counting till at the end of the night.
Education
High School Diploma -
Elsik High School
Houston, TX05-2018
Medical Assistant -
Florida Career College
Houston, TXSkills
- Fast paced and can work well under pressure assuring all tasks are complete in all work areas
- Quick learner and can adapt in new roles out of comfort zone
- Respectful and patient to all co-workers/ Supervisors and clients
- Fluent in English and Spanish
- Management skills and leadership
- Confidentiality
- Case Documentation
- Managing Records
Leadership Experience
- Great leadership in problem solving.
- Giving and receiving feedback
- Conflict resolutions
- Organization
- Motivation
Communication Skills
- Excellent written and verbal communication skills. (Spanish and English)
- Empathic listener and persuasive speaker.
- Confident, accurate, and professional speaking abilities
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Medical Case Manager
Prestige Chiropractic Clinic
05.2023 - 02.2024
Front Desk Referral Coordinator
Spine Associates
08.2022 - 02.2023
Floater / Translator
King Haven Counseling Group
09.2019 - 01.2020
Front-End Supervisor
Ross stores
05.2018 - 08.2019
High School Diploma -
Elsik High School
Medical Assistant -
Florida Career College