Jennifer Garcia
Summary
Polite and professional call center representative, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings, receiving 80-100 incoming calls per day. Skillful in building long-lasting, loyal customer relationships. Averaging 10-15 minutes per call.
Overview
8
8
years of professional experience
Work History
Behavior Technician
Maxim Health Services
01.2022 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Assisted clients in identifying and setting goals to promote positive behavior development.
- Enhanced client progress by implementing individualized behavior intervention plans.
Covid-19 Vaccine Appointment Setter
AppleOne Employment Services
09.2022 - 12.2023
- Set vaccine booster appointments for customers.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Covid-19 Phlebotomist
World Back To Work
09.2021 - 09.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Referral Specialist
AIM Specialty Health
12.2020 - 09.2021
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Verified insurance benefits and eligibility for [Type] procedures before referring clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
COVID-19 Tester
Go RN, LLC
01.2020 - 12.2020
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
- Provided emotional support to anxious patients awaiting test results, fostering a compassionate environment during an uncertain time.
- Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
Call Center Representative
Decore-Active Specialties
07.2016 - 03.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
GED -
Tri Community Adult School
Covina, CA06.2018
Skills
- Call Center Customer Service
- Data Entry
- Problem-solving skills
- Customer Support
- Verbal and written communication
Timeline
Covid-19 Vaccine Appointment Setter
AppleOne Employment Services
09.2022 - 12.2023
Behavior Technician
Maxim Health Services
01.2022 - Current
Covid-19 Phlebotomist
World Back To Work
09.2021 - 09.2022
Referral Specialist
AIM Specialty Health
12.2020 - 09.2021
COVID-19 Tester
Go RN, LLC
01.2020 - 12.2020
Call Center Representative
Decore-Active Specialties
07.2016 - 03.2018
GED -
Tri Community Adult School
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