Jennifer Garcia
San Antonio,TX
Summary
Outgoing Front Office Assistant with 10 years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols.
Overview
14
14
years of professional experience
Work History
Front Office Clerk
NISD
Cable Elementary
09.2014 - Current
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of guest information by adhering to strict data protection policies and procedures.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Housewife
N/A
San Antonio, TX
01.2011 - 08.2014
Commercial Loan Processor
Frost Bank
San Antonio, TX
12.2009 - 12.2011
- Facilitated smooth communication between borrowers, lenders, and third-party vendors to ensure timely completion of transactions.
- Contributed to business growth by efficiently closing a high volume of commercial loans each month.
- Assisted borrowers with navigating complex loan application requirements, facilitating a positive customer experience throughout the process.
- Delivered consistent results under tight deadlines using strong organizational skills and an ability to prioritize tasks effectively.
Education
No Degree - Business Administration
San Antonio College
San Antonio, TX08.2008
High School Diploma -
Edgewood High School
San Antonio, TX06.1996
Skills
- Cash Handling
- File Organization
- Data Entry
- Scheduling and calendar management
- Mail handling
- Inventory Support
Timeline
Front Office Clerk
NISD
09.2014 - Current
Housewife
N/A
01.2011 - 08.2014
Commercial Loan Processor
Frost Bank
12.2009 - 12.2011
No Degree - Business Administration
San Antonio College
High School Diploma -
Edgewood High School