Jennifer Garcia
San Antonio,TX
Summary
Outgoing Front Office Assistant with 10 years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols.
Overview
14
14
years of professional experience
Work History
Front Office Clerk
NISD
09.2014 - Current
- Maintained a professional and welcoming atmosphere, resulting in repeat business from satisfied customers.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Improved overall organization of the front office by implementing efficient filing systems for important documents such as registration forms and invoices.
- Resolved guest issues promptly and effectively, demonstrating excellent customer service skills.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of guest information by adhering to strict data protection policies and procedures.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Housewife
N/A
01.2011 - 08.2014
Commercial Loan Processor
Frost Bank
12.2009 - 12.2011
- Facilitated smooth communication between borrowers, lenders, and third-party vendors to ensure timely completion of transactions.
- Contributed to business growth by efficiently closing a high volume of commercial loans each month.
- Assisted borrowers with navigating complex loan application requirements, facilitating a positive customer experience throughout the process.
- Delivered consistent results under tight deadlines using strong organizational skills and an ability to prioritize tasks effectively.
Education
No Degree - Business Administration
San Antonio College
San Antonio, TX08.2008
High School Diploma -
Edgewood High School
San Antonio, TX06.1996
Skills
- Cash Handling
- File Organization
- Data Entry
- Scheduling and calendar management
- Mail handling
- Inventory Support
Timeline
Front Office Clerk
NISD
09.2014 - Current
Housewife
N/A
01.2011 - 08.2014
Commercial Loan Processor
Frost Bank
12.2009 - 12.2011
No Degree - Business Administration
San Antonio College
High School Diploma -
Edgewood High School
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