Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Garcia

Idaho Springs,CO

Overview

26
26
years of professional experience

Work History

Quickbooks Training

Quickbooks Online Training Certification
09.2024 - Current
  • Obtaining quickbooks certification through Quickbooks Online. Certification in progress.
  • Receiving one on one training in Quickbooks with a certified bookkeeper.

Customer Service Director

Clear Creek Recreation Center
10.2021 - 05.2024
  • Responsible for all front desk operations at the Clear Creek Recreation Center.
  • Oversaw recruitment, onboarding, and training of Front Desk Lead and Customer Service Associates.
  • Supervised the Front Desk Lead position and all Customer Service Associates, ensuring efficient operations and team performance.
  • Ensured accuracy in all front desk sales transactions, handling daily cash and check processes. Responsibilities included counting cash daily, generating reports, and preparing deposits for bank drop-off.
  • Managed accounts receivable for the last 6 months in QuickBooks, handling invoice generation and distribution.
  • Managed and supervised all group wellness classes and instructors.
  • Worked closely with the general manager to develop annual budgets for the front desk operations and supplies for the rec center.
  • Managed orders and tracked inventory for vending, merchandise, administrative, and rec center supplies.
  • Oversaw the Front Desk Lead to ensure accuracy of all locker rentals and billing of membership accounts monthly.
  • Responsible for approving payroll hours for all customer service associates and group wellness instructors.
  • Responsible for creating monthly area reports for the Board of Directors and the General Manager.
  • Provided support to members whose memberships were covered by insurance, (Silver Sneakers, Active/Silver and Fit); communicated with their insurance company when necessary.
  • Managed all aspects of Corporate Memberships including recruiting business partners, billing businesses, and maintained current employee lists.
  • Delivered exceptional customer service to all visitors, addressing general inquiries and managing membership cancellations and/or revisions.
  • Established, managed and maintained member accounts, insurance memberships and corporate accounts.
  • Created and managed yearly membership sales.
  • Completed regular and consistent Manager on Duty shifts.
  • Provided administrative support as necessary.

Customer Service Associate

Clear Creek Recreation Center
06.2019 - 10.2021
  • Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained a high level of membership knowledge, providing accurate information to customers.
  • Answered incoming phone calls and addressed questions and customer concerns.
  • Opened new membership accounts and sold memberships daily.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Stay at Home Mom

Homeschool Mom
01.2006 - 06.2019
  • Homeschooled my 3 children from 2013 - 2019.
  • Traveled internationally and around the United States as a family with my husband's job. In 2018 after traveling, we settled in Idaho Springs.

Banquet Server

The River Club
08.2004 - 07.2005
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Provided friendly, courteous service to create memorable moments for guests.

Personal Assistant for Busy Executive / Nanny

Lez Cunningham
08.2003 - 08.2004
  • Provided light housekeeping and ran errands for busy Johnson & Johnson executive.
  • Prepared meals and snacks for her school-age child.
  • Supported child in play activities, played games, worked on puzzles, and read books together.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Enhanced children''s emotional well-being by providing attentive care and a nurturing relationship.
  • Bathed, dressed, and helped with bedtime routine.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.

Extended Day Teacher / Summer Camp Counselor

Christ's Church Academy
01.1999 - 07.2003
  • Summer Camp Counselor: During summer I managed a classroom of 12-15 kindergarteners, created lesson plans and taught Bible lessons based on the school-provided curriculum.
  • Traveled with students on field trips and participated in various activities with other classes and camp counselors.
  • Planned fun activities to keep students engaged, and provided additional learning opportunities.
  • Extended Day Teacher: Organized and facilitated extracurricular activities to children in the after-school program.

Education

Florida Community College
Jacksonville, FL

High School Diploma -

Mandarin High School
Jacksonville, FL
06.2002

Skills

  • Excellent Customer Service Skills
  • Effective Leadership Experience
  • Trained in QuickBooks, Certification in progress
  • Excellent written and oral communication skills
  • Staff Management
  • Complex Problem-Solving
  • Computer Skills
  • Creativity
  • Adaptability

Timeline

Quickbooks Training

Quickbooks Online Training Certification
09.2024 - Current

Customer Service Director

Clear Creek Recreation Center
10.2021 - 05.2024

Customer Service Associate

Clear Creek Recreation Center
06.2019 - 10.2021

Stay at Home Mom

Homeschool Mom
01.2006 - 06.2019

Banquet Server

The River Club
08.2004 - 07.2005

Personal Assistant for Busy Executive / Nanny

Lez Cunningham
08.2003 - 08.2004

Extended Day Teacher / Summer Camp Counselor

Christ's Church Academy
01.1999 - 07.2003

Florida Community College

High School Diploma -

Mandarin High School

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Jennifer Garcia