Bryant Diniz
Hillsboro,TN
Summary
Result-driven sales and management professional with 5+ years of experience. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Lead Development Representative
Quickbooks Online
11.2023 - Current
- As a Lead Development Representative, my tasks are based on the following:
- Reach out to small business owners inquiring about our services.
- Discovering their struggles/needs/wants for the business to reach its goal of financial stability.
- Schedule follow-up appointments with their dedicated sales representative, ensuring their solution will be provided during that call.
Retail Sales Consultant
Prime communications
07.2019 - 11.2023
- Engage with customers in a consultative manner, understanding their needs and preferences to recommend suitable products and services, including television, home services, and cellular solutions.
- Exceed monthly sales targets by 15% on average through effective sales techniques and product knowledge.
- Establish strong customer relationships, resulting in a high level of customer loyalty and referrals.
- Address and resolve customer complaints and concerns promptly, ensuring a positive and satisfactory resolution.
- Collaborate with the team to optimize store displays and promotions, increasing foot traffic by 20% and driving additional sales.
TLE Service Technician
Walmart
04.2018 - 02.2019
- Provided efficient vehicle care services, including oil changes, lubricating chassis components, and changing tires.
- Ensured a smooth and quick experience for customers, leading to a 20% increase in customer return rate.
- Demonstrated strong leadership skills when assisting in training new technicians and coordinating workflow in the shop.
- Recognized for exceptional attention to detail and adherence to safety protocols, contributing to a safe work environment.
Press Operator/Material Handler
Yorozu Automotive Tennessee
08.2017 - 06.2018
- Operated machinery to handle stamped materials, stacking individual blanks for later use in production processes.
- Ensured the quality and integrity of materials, conducting regular inspections to identify and address any defects.
- Collaborated with the production team to optimize workflow, contributing to a 10% increase in overall production efficiency.
- Maintained a clean and organized work area, adhering to strict safety guidelines.
Warehouse Worker
DRILLERS SERVICE INC.
08.2016 - 08.2017
- Managed warehouse operations, including packing orders for both local pickup and shipping to ensure timely and accurate deliveries.
- Unloaded, received, and stored new shipments, accurately updating inventory records.
- Performed occasional deliveries to customers in nearby states (Alabama-Kentucky) and maintained a perfect delivery track record.
- Implemented an inventory management system, reducing discrepancies and streamlining order fulfillment.
Therapeutic Security Technician
Florida Civil Commitment Center
06.2015 - 06.2016
- Maintained peace within the facility by conducting regular rounds of each pod and ensuring hourly counts to account for all individuals.
- Demonstrated a calm and composed demeanor in high-stress situations, effectively de-escalating conflicts and maintaining safety.
- Collaborated with other staff members to implement therapeutic programs and activities for residents' rehabilitation.
Education
Enrolled in a 4 year program. in Information Technology -
Western Governors University
10.2024
High School Diploma - undefined
DeSoto County High School
01.2015
Automotive Repair - undefined
South Florida State College
01.2013
Skills
- Communication skills
- Customer service
- Time management
- Customer support
- Oil Change
- Service Technician Experience
- Windows (10 years)
- Objection handling
- Salesforce proficiency
- Cold-calling
- CRM Software
- Staff Training
- Product Knowledge
- Lead Development
- Web technologies and services
Timeline
Lead Development Representative
Quickbooks Online
11.2023 - Current
Retail Sales Consultant
Prime communications
07.2019 - 11.2023
TLE Service Technician
Walmart
04.2018 - 02.2019
Press Operator/Material Handler
Yorozu Automotive Tennessee
08.2017 - 06.2018
Warehouse Worker
DRILLERS SERVICE INC.
08.2016 - 08.2017
Therapeutic Security Technician
Florida Civil Commitment Center
06.2015 - 06.2016
High School Diploma - undefined
DeSoto County High School
Automotive Repair - undefined
South Florida State College
Enrolled in a 4 year program. in Information Technology -
Western Governors University
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