Tiffany Hollingsworth
Intuit
Fort George G Meade,MD
11
years of professional experience
Dynamic professional, excelling in team leadership and conflict resolution. Hardworking and resourceful with attention to detail and organized nature. Well experienced in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Work History
Lead Development Representative
3 Years 2 Months- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built customer trust and confidence through compelling, persuasive, and composed professional demeanor.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Established lasting customer relationships through effective communication and prompt responses, enhancing loyalty and expanding client base.
- Utilized SalesForce software to manage customer interactions and track sales activities. to handle current portfolio and prospective leads.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Scheduled appointments with potential customers based on their availability and preferences. with interested customers according to schedule availability.
Team Lead Training Manager
8 Years 2 Months- Conducted orientation sessions and organized on-the-job training for new hires.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Improved customer service rankings by resolving issues quickly and accurately.
- Merged productivity initiatives with adherence to restaurant policies and procedures to enhance operational efficiency.
- Managed schedules and coordinated time off requests to maintain staffing levels during peak shifts.
- Organized and input information into digital database, ensuring accuracy and accessibility of data.
Education
High School Diploma
- Received Director's Scholarship
- Received Jefferson County Chamber of Commerce Scholarship
- Awarded Promise Scholar
- Received Promise Scholarship
- Member of Service Learners Program (Teacher Assistant) for 3 years
- Awarded Magna Cum Laude
Skills
Team Leadership
Conflict Resolution
Communication skills
Database management
Decision-Making
Salesforce proficiency
Exceptional customer service
Cash handling
Point of sale operation
Timeline
Lead Development Representative
Intuit
01.2023 - 03.2026Read More
Team Lead Training Manager
Potomac Family Dining Group
03.2015 - 05.2023Read More
Washington High School
High School Diploma
Read More