Jennifer Garcia

Experience credit and collections professional with a background in financial services and account management. I work directly with customers to set up payment plans, resolve account issues, and find practical solutions that support both clients and team goals. Comfortable working with data to track performance, spot trends, and help improve daily processes. Known for staying organized, working efficiently, and staying flexible in fast-paced environments. Strong in communication, problem-solving, and team collaboration.

• Majesty Academy Digital Marketing Certificate, 2023
• Pinnacle Award, Bank of America – Recognized for outstanding performance in credit assistance and customer solutions.

• Experience supporting collections and account servicing, with a focus on reducing past-due balances and improving customer outcomes
• Skills in reconciling accounts and communicating effectively with clients and team members
• Create team PowerPoint presentations that cover collection strategies, performance tips, and updates on policies or process changes
• Comfortable working with data to identify trends and suggest improvements

Majesty Academy | Marketing Data Analysis

• Analyzed website traffic and engagement metrics using Google Analytics to optimize marketing strategies.
• Utilized SEMrush for keyword research and trend analysis to improve SEO performance.
• Organized and interpreted campaign performance data using Google Sheets, identifying key insights for decision-making.

Bank of America | Client Communication Optimization

• Collected and analyzed customer feedback data to assess the impact of a new callback strategy.
• Identified process inefficiencies through data tracking and recommended improvements for smoother operations.
• Assisted in evaluating the success of the campaign using performance metrics and client engagement data.