JENNIFER GARCIA

• Resolved customer issues to enhance satisfaction and retention.
• Cultivated customer relationships through email and phone communication; networked with potential clients at fishing industry conventions to promote new products and increase brand visibility.
• Processed orders via EDI (Electronic Data Interchange: SPS Commerce), worked with the warehouse for shipping and generated invoices for customers.
• Facilitated operational discussions on sales, purchasing, customer relations, and future product development with the team.
• Deposited checks and worked on a monthly A/R report for past due customers.
• Trained and mentored team members on best practices and product knowledge.

• Enhanced online shopping experience by managing product merchandising, attributes, and image uploads across multiple e-commerce channels.
• Process online orders through the website, Wayfair, HOUZZ and Amazon vendor.
• Monitored account reporting daily and managed invoices and refunds to ensure accurate financial records.
• Assisted clients with product inquiries, live chat support, and delivery status updates.
• Organized and helped to prepare shipping documentation for shipments.
• Perform other assigned projects and functions as directed by upper management. Working directly with the Marketing Director and all other departments to prioritize productivity in the overall online store.
• Train and lead new employees in the ecommerce department.
• Analyzed customer feedback data to improve customer service experience.
• Generated reports detailing sales data, inventory levels, customer service metrics.

Maintained neat sales floor with organized product displays, providing exceptional customer service on latest fashion styles and trends.

• Replenished stock on sales floor promptly, ensuring high customer satisfaction.
• Managed customer interactions effectively while maintaining floor responsibilities in a busy retail setting.
• Assisted team in achieving sales goals through strategic product promotions.
• Worked as cashier and trained new employees in different departments.
• Conducted stockroom and floor inventory audits.