JENNIFER GARCIA
Miami
Summary
Team player who is motivated in all aspects of e-commerce, customer service and sales. With 8 years of active performance in overall web user experience, online sales and customer service. I am here to promote the goodwill of the company through organized, disciplined and progressive ways in tasks entrusted. I am looking forward to bringing my knowledge and expertise to an organization where I can continue to expand and apply my managerial experience.
Overview
15
15
years of professional experience
Work History
Customer Service & Sales Manager
BKK Tackle Innovation USA
08.2021 - 12.2025
- Handled customer issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers via email and phone.
- Attended fishing industry conventions to network with potential clients, showcase new products and branch the company name.
- Processed orders via EDI (Electronic Data Interchange: SPS Commerce), worked with the warehouse for shipping and generated invoices for customers.
- Held operational discussions on sales, purchasing, customer relations, and future product productions with the team.
- Deposited checks and worked on a monthly A/R report for past due customers.
- Train new employees.
Ecommerce Administrator
Modani Furniture HQ
07.2017 - 02.2024
- Helping to produce the best online shopping experience by managing all aspects of product merchandising, product attribute and image uploads for various e-commerce channels.
- Process online orders through the website, Wayfair, HOUZZ and Amazon vendor.
- Daily monitoring and management of account reporting. Handling invoice and refunds.
- Assisting clients on product questions, live website chat and delivery status.
- Organized and helped to prepare shipping documentation for shipments.
- Perform other assigned projects and functions as directed by upper management.
- Working directly with the Marketing Director and all other departments to prioritize productivity in the overall online store.
- Train and lead new employees in the ecommerce department.
Sales Associate Team Leader
ZARA
06.2012 - 07.2017
- Maintained the sales floor neat and in orderly product displays. Offer exceptional customer service on the latest fashion styles and trends throughout the seasons.
- Replenish stock on the sales floor in a timely matter while maintaining customer satisfaction.
- Balance the needs of multiple customers while holding the floor responsibilities in a fast-paced environment.
- Conduct stockroom and floor inventory audits and receive shipments.
- Worked as cashier and trained new employees in different departments.
Sales Associate
Hollister
06.2011 - 06.2012
- Maintained the sales floor neat and in orderly product displays.
- Replenish stock on the sales floor in a timely matter while maintaining customer satisfaction.
- Received weekly shipments of merchandise early mornings.
- Maintained the stockroom well organized with size and color coordination.
- Conduct stockroom and floor inventory audits every 6 months.
Education
BBA - Business Administration And Management
City College
Fort Lauderdale, FL12.2021
Associate of Science - Business Administration And Management
City College
Fort Lauderdale, FL06.2016
Associate of Science - Private Investigation Services
City College
Fort Lauderdale, FL06.2015
High School Diploma - undefined
Miami Kilian Sr. High
Miami, FL06.2011
Skills
- Knowledgeable using SPS Commerce, Oracle, Zendesk, Magento, and First Data/Payeezy/Square merchant services
- Highly organized – multitasker Problem solver by thinking analytically and creatively
- Excellent oral and written communication skills time management
- Bilingual in English & Spanish
- Team player with exceptional leadership abilities
- 14 years of customer service and sales including 4 years in Ecommerce
- Knowledgeable in Microsoft Word, PowerPoint, Outlook and Excel
Timeline
Customer Service & Sales Manager
BKK Tackle Innovation USA
08.2021 - 12.2025
Ecommerce Administrator
Modani Furniture HQ
07.2017 - 02.2024
Sales Associate Team Leader
ZARA
06.2012 - 07.2017
Sales Associate
Hollister
06.2011 - 06.2012
Associate of Science - Business Administration And Management
City College
Associate of Science - Private Investigation Services
City College
High School Diploma - undefined
Miami Kilian Sr. High
BBA - Business Administration And Management
City College