Jennifer Garrido
Los Angeles,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate Banker
JPMorgan Chase
09.2023 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Boosted branch revenue with diligent cross-selling of various banking products and services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
Store Manager
Banter by Piercing Pagoda
03.2017 - 09.2023
- Trained and mentored associates to teach daily tasks and procedures
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Managed inventory tracking and physical inventory counts to minimize loss
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Strengthened work flow productivity by hiring, managing and developing top talent
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
Store Manager
Wireless Advocates
11.2011 - 03.2017
- Trained and mentored associates to teach daily tasks and procedures
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored employee performance and identified performance gaps for corrective action
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Strengthened work flow productivity by hiring, managing and developing top talent
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
Store Manager
RadioShack
09.2007 - 11.2011
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Managed inventory tracking and physical inventory counts to minimize loss
- Trained and mentored associates to teach daily tasks and procedures
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Monitored employee performance and identified performance gaps for corrective action
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Established store tactics and strategies to achieve operational performance and sales goals
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
Education
High School Diploma -
Reseda Senior High School
Reseda, CA06.2007
Skills
- Multitasking and Organization
- Employee Supervision and Motivation
- Payroll Management
- Policies and Procedures
- Recruiting and Hiring
- Audit support
- Cash handling
- Operations management
Certification
- Notary Public License - California Secretary of State or Equivalent Authority.
Timeline
Associate Banker
JPMorgan Chase
09.2023 - Current
Store Manager
Banter by Piercing Pagoda
03.2017 - 09.2023
Store Manager
Wireless Advocates
11.2011 - 03.2017
Store Manager
RadioShack
09.2007 - 11.2011
High School Diploma -
Reseda Senior High School
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