Jennifer Garrison
New Port Richey,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Phlebotomist/EKG Technician
Reya Health Services
Melrose Park, Illinois
08.2024 - 08.2025
- Collect blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles
- Biometrics, blood draws/processing, sample collection (saliva, urine)
- Accurately labeled vacutainer tubes with patient name, date and time of
- Maintain close communication with the operations and patient experience team
- Maintained accurate records of collected specimens and test results.
- Performed quality control tests on collected specimens.
- Ensured that all safety protocols were followed at all times while performing EKG tests on patients.
- Ensured that all supplies necessary for performing EKG tests were stocked adequately.
- Prepared reports summarizing patient data collected from EKG tests for review by physician.
- Performed EKG tests on patients of all ages, from adolescent to geriatric.
- Updated patient databases using Electronic Medical Record systems.
Assessment Coordinator
WESTAT National Assessment Of Educational Progress
Chicago, Illinois
12.2019 - 03.2025
- Supervise and lead assessment teams, including training assessment administrators on the use of digital devices and the assessment process
- Conduct assessments using school devices and are responsible for ensuring the smooth administration of the assessment process
- Serve as a point of contact for school staff and administrators, communicating technical requirements and assessment logistics to ensure smooth operations
- Monitor assessment activities, respond to questions, and ensure that the assessment is administered fairly and accurately, adhering to the NAEP Code of Ethics
Remote Customer Service Representative
TurboTax
Chicago, Illinois
01.2021 - 08.2023
- Answered incoming calls from customers and provided assistance with Intuit Tax product inquiries, billing questions, and other customer service related issues.
- Provided excellent customer service to resolve customer complaints in a timely manner via phone, email, and text
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Research Assistant
Comprehensive Cancer Center @ The University of Ch
Chicago, Illinois
01.2012 - 12.2020
- Assisted with project planning and execution of field research for The Chicago Multiethnic Prevention And Surveillance Study (COMPASS) a long-term longitudinal cohort study
- Assisted with data collection for The National Institutes of Health’s All of Us Research Program
- Community outreach and recruitment
- Accurately collected and coded data from study participants entering it into database
- Biometrics, blood draws/processing, sample collection (saliva, urine)
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Pharmacy Technician
Everest College
Chicago, IL 10.2010 - 06.2011
National Certified Phlebotomist - Certified Phlebotomist
Certified Venous Specialist
2012, ILSkills
- Blood collection
- EKG testing
- Specimen processing
- Electronic medical records
- Data entry
- Critical thinking and problem solving
- Teamwork
- HIPAA Compliance
- Time Management
- Computer proficiency
- Strong work ethic and Professionalism
- Oral and written communication skills
- CPR Certified
Timeline
Phlebotomist/EKG Technician
Reya Health Services
08.2024 - 08.2025
Remote Customer Service Representative
TurboTax
01.2021 - 08.2023
Assessment Coordinator
WESTAT National Assessment Of Educational Progress
12.2019 - 03.2025
Research Assistant
Comprehensive Cancer Center @ The University of Ch
01.2012 - 12.2020
Pharmacy Technician
Everest College
10.2010 - 06.2011
National Certified Phlebotomist - Certified Phlebotomist
Certified Venous Specialist