Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jennifer Gaytan

Tempe

Summary

Provided exceptional customer service by greeting and assisting customers, scheduling appointments, and handling phone inquiries. Managed cashiering duties, processed transactions accurately, and performed closing procedures, including register counts, and deposits. Maintained an organized store by restocking merchandise, ensuring inventory accuracy, and overseeing store cleanliness. Assisted in optimizing the store layout and handled go-backs. Delivered efficient administrative support and resolved customer concerns.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Veterinary Receptionist

Tempe Lake Vet Clinic and Pet Resort
Tempe
03.2025 - Current
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Coordinated with other departments within the clinic to provide efficient service for customers.
  • Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
  • Greeted clients and their pets upon arrival at the clinic.
  • Prepared invoices for services rendered at the clinic and collected payments from clients.
  • Monitored front desk operations to ensure smooth flow of traffic during peak hours.
  • Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
  • Provided support to veterinary technicians by preparing necessary documents before each appointment.
  • Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
  • Maintained inventory of pet products such as food, treats, toys, collars, leashes.
  • Straightened up waiting room to maintain neat and organized space.
  • Called patients to confirm scheduled appointments and obtain additional details.

Cashier

Turn Style Consignment
Tempe
03.2024 - 03.2025
  • Go-backs, and ensured proper placement of hangers and tags.
  • Performed routine dusting of furniture and shoes, maintaining cleanliness and orderliness in the store.
  • Identified and located tags for various items, including clothing, furniture, and home goods.
  • Efficiently processed and put away carts of home items and jewelry, maintaining inventory accuracy.
  • Assisted with moving furniture and restocking racks of clothing to optimize the store layout.
  • Executed closing duties, including counting both registers, completing night paperwork, and preparing deposits.
  • Counted change, and managed the POS system to ensure accurate transactions.
  • Provided cashiering services, delivered excellent customer service, and handled transactions promptly.
  • Booking appointments, answering phone calls, and providing answers to questions.

Assistant Manager

Dollar Tree
Tempe
08.2022 - 03.2024
  • Perform regular mopping of the register area to ensure cleanliness and presentation.
  • Handle 'go-backs' by returning items to their designated shelves, maintaining a well-organized store layout.
  • Assist in store recovery efforts to ensure shelves are neatly stocked, and items are properly arranged.
  • Thoroughly clean and sanitize restrooms to provide a hygienic environment for customers.
  • Refill soda coolers regularly to ensure that beverages are available for customers' convenience.
  • Restock bags at the checkout area to prevent any interruptions during transactions.
  • Clean windows and registers to maintain a clear, inviting store appearance.
  • Manage the balloon coral by ensuring the balloons are filled and displayed attractively.
  • Sweep the store premises to keep the floors clean and free from debris.
  • Responsible for bringing in outside items at the end of the day to maintain a tidy storefront.
  • Proficient in handling deposit slips, accurately counting the safe, and completing important closing paperwork.
  • Managed inventory, implemented stock rotation, and conducted regular audits.
  • Trained and supervised staff, fostering a collaborative and productive work environment.
  • Handled cash transactions, and maintained accurate financial records.
  • Resolved customer complaints and inquiries with a focus on satisfaction.

Education

High School Diploma -

Marcos De Niza High School
Tempe, AZ
05-2023

Cosmetology -

East Valley Institute of Technology
Mesa, AZ
05-2023

Skills

  • Drawer balancing
  • Returns processing
  • Refund handling
  • Empathy and patience
  • Team collaboration
  • Trend Awareness
  • Cash register operation
  • Customer service
  • Sales transactions
  • Point of sale systems
  • Store organization
  • Team collaboration
  • Time management
  • Effective communication
  • Problem resolution
  • Cash handling
  • Deposit processing
  • Team leadership
  • Staff training
  • Multitasking and organization
  • Gift card handling
  • Refunds and exchanges
  • Receipt handling
  • Drawer balancing
  • Empathy and patience
  • ID verification
  • Front desk operations
  • Inventory management
  • Appointment scheduling
  • Conflict resolution

Certification

  • Licensed Cosmetologist

References

  • Afsara Haque - Previous Colleague - (480)-417-7398
  • Bethany Staufer - Previous Supervisor - (480)-578-1637
  • Aviva Sanchez - Previous Colleague- (480)-283-4591
  • Kendall Espinosa - (404)-358-0143

Timeline

Veterinary Receptionist

Tempe Lake Vet Clinic and Pet Resort
03.2025 - Current

Cashier

Turn Style Consignment
03.2024 - 03.2025

Assistant Manager

Dollar Tree
08.2022 - 03.2024

High School Diploma -

Marcos De Niza High School

Cosmetology -

East Valley Institute of Technology

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