Jennifer Gephart
White Oak,PA
Summary
Motivated Supervisor with 20 years of experience in an administrative support role. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
24
24
years of professional experience
Work History
Assistant Group Supervisor
Noah's Ark Child Development Center
West Mifflin, PA
09.2002 - Current
- Troubleshot and resolved workflow issues by collaborating and communicating openly with other groups.
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
- Evaluated employee performance, identified areas of improvement and communicated plans to employees.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
- Participated in various staff events, which included workshops and development meetings.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Education
High School Diploma -
West Mifflin Area High School
West Mifflin, PA05.1996
Skills
- Meticulous attention to detail
- Effective customer communication
- Deadline-oriented
- Organization and efficiency
- Scheduling and calendar management
- Strong interpersonal skills
- Account balancing reconciliation
- Confidential document control
- Administrative operations
- Multitasking and prioritization
Timeline
Assistant Group Supervisor
Noah's Ark Child Development Center
09.2002 - Current
High School Diploma -
West Mifflin Area High School