Jennifer Geppert

Overseeing multiple Patient Care Coordinators, Benefit Verification Specialists and leads to to effeciently and productively coordinate admission of patients for service of home infusion medication and nursing

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Evaluated employee performance and coached and trained to improve weak areas.
• Maintained compliance with company policies, objectives and communication goals.
• Worked with management team to implement proper division of responsibilities.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Interviewed, hired and trained new employees for production positions.

Coram Specialty Infusion Services / CVS Health, Eden Prairie, MN

· Responsible for the interviewing, hiring and ongoing training of Coram staff

· Consult and train sales and branch personnel on their relationship with benefit verification team

· Distribute, arrange and review workflow processes as needed to ensure efficiency and productivity

· Reference reports from audit and quality assurance teams during quarterly performance reviews

· Provide formal disciplinary action including and up to termination of personnel

· Research and resolve reimbursement issues with accounts, SalesForce and Coram management

• Built positive and productive relationships with store and field leadership.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
• Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
• Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls
• Supervised 85 team member and managed all performance metrics within the assigned territory

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained and supervised staff.
• Reconciled cash and credit card transactions to maintain accurate records.
• Led and directed team members on effective methods, operations and procedures.
• Correctly calculated inventory and ordered appropriate supplies.
• Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.