Monica Cota
Tempe,AZ
Summary
Results-driven Pharmacy Representative known for highly productive and efficient task completion. Excel in communication, adaptability, and problem-solving to meet diverse client needs and exceed targets.
Overview
23
23
years of professional experience
Work History
Pharmacy Representative
Coram/CVS Healthcare
Phoenix, AZ
09.2012 - Current
- Provided customer service for patients in the pharmacy, including answering questions about medications.
- Performed quality control checks on all incoming orders to ensure accuracy of product received.
- Answered phone calls from physicians' offices regarding medication availability, pricing, and other inquiries.
- Trained new employees on pharmacy policies and procedures.
- Followed up with physicians' offices for missing or incomplete prescription information.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
Lead Teacher
Tutor Time Learning Center
Chandler, AZ
09.2001 - 09.2012
- Developed and implemented lesson plans that promoted physical, social, emotional and intellectual growth of students.
- Provided a safe and secure learning environment by monitoring classroom activities, intervening when necessary and enforcing rules.
- Supervised children during meals, rest periods, playtime and other activities to ensure safety.
- Maintained a clean and organized classroom including preparing materials for lessons and activities.
- Observed children's performance, behavior, social development and physical health.
- Established positive relationships with families by communicating regularly about their child's progress.
- Collaborated with other teachers to develop team approaches to problem solving within the classroom setting.
- Attended staff meetings, workshops and professional development opportunities to stay current on early childhood education trends.
- Actively engaged in ongoing communication with families regarding their child's daily routines at school.
- Created an inviting atmosphere where all students felt welcomed and respected regardless of background or ability level.
- Completed morning classroom and play area opening duties.
- Developed professional relationships with parents, teachers, and director.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Incorporated music, art and theater into lesson planning.
Education
Some College (No Degree) - General Studies
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZSkills
- Detail Oriented
- Workflow Optimization
- Operations Support
- HIPAA
- Interpreting orders
- Team Collaboration
- Resolving customer issues
- Problem-solving skills
Timeline
Pharmacy Representative
Coram/CVS Healthcare
09.2012 - Current
Lead Teacher
Tutor Time Learning Center
09.2001 - 09.2012
Some College (No Degree) - General Studies
Maricopa Community Colleges - South Mountain Community College
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