Courtnie Green
Tulsa,OK
Summary
Experienced professional with a track record of success in various roles, starting from a fast food cashier to a clothing store manager. Proficient in handling cash, maintaining cleanliness, and providing excellent customer service. Currently seeking new challenges to further enhance skills and contribute to a dynamic organization. Skilled Pharmacy Representative with relevant experience in the pharmaceutical industry. Possess strong knowledge of drug attributes, medical terminology, and healthcare regulations. Demonstrated ability to build long-term relationships with medical professionals while promoting pharmaceutical products effectively. Notable success in improving brand awareness leading to increased sales and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Pharmacy Representative
Express Scripts
TULSA, OK
09.2023 - Current
- Assisted customers with prescription refills and medication information.
- Maintained accurate records of patient profiles and prescriptions.
- Provided customer service for patients in the pharmacy, including answering questions about medications.
- Resolved insurance claims issues as needed.
Insurance Agent
Humana
Kansas City, MO
10.2019 - 07.2021
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
Customer Service Representative
Alorica
Tulsa, OK
11.2017 - 09.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
Manager
Citi Trends
Tulsa, OK
03.2016 - 10.2017
- Doing paper work and managing money
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Cashier and Customer Service
Braum's Ice Cream and Dairy Stores
03.2013
- Greeted customers and answered any questions they had about the store's products and services.
Education
High school - Performing arts
Central High School
Skills
- Customer Service
- Customer Care
- Call Center
- Cashiering
- Computer Operation
- Account Management
- Microsoft Office
- Sales
- Data entry
- Microsoft Excel
- Computer skills
- Insurance reconciliation
- Detail Oriented
- Drug utilization review
Assessments
Customer Service Skills, Proficient, 11/01/18
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Pharmacy Representative
Express Scripts
09.2023 - Current
Insurance Agent
Humana
10.2019 - 07.2021
Customer Service Representative
Alorica
11.2017 - 09.2019
Manager
Citi Trends
03.2016 - 10.2017
Cashier and Customer Service
Braum's Ice Cream and Dairy Stores
03.2013
High school - Performing arts
Central High School
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