Jennifer Ghawi
Administrative Assistant
Portland,OR
Summary
Dynamic professional with extensive experience in logistics and administrative support. Known for exceptional communication skills, demonstrated leadership, and a commitment to improving operational efficiency through strategic problem-solving and meticulous attention to detail.
Overview
30
30
years of professional experience
Work History
Preloader
United Parcel Service, UPS
Portland, OR
12.2022 - 04.2025
- Sorted packages on the conveyor belt
- Scanned and loaded sorted packages onto delivery trucks, while appropriately arranging them by their identification number
- Loaded oversized and irregular objects and packages onto the conveyor belt
- Monitored workflow to identify bottlenecks and improve loading efficiency
- Worked as a Delivery Driver Helper during Peak Season
Delivery Driver Helper
United Parcel Service, UPS
Portland, OR
11.2021 - 01.2022
- Assisted drivers in loading and unloading packages efficiently, delivering them to their designated destination.
- Ensured timely deliveries by navigating routes effectively.
- Provided support in managing delivery schedules and logistics.
Administrative Assistant
Ace Parking Management
Portland, OR
04.2017 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting office visitors
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Managed monthly billing and invoicing for hundreds of customers and multiple parking garages
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors
- Maintained inventory of office supplies and placed orders.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy
- Enhanced communication by establishing a monthly newsletter summarizing key updates and achievements.
- Managed filing system, entered data, performed scanning, photocopying, and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Performed research to collect and record industry data, as requested by executive staff members
Lead Certified Medical Assistant
Department of Veterans Affairs
Portland, OR
09.2003 - 01.2011
- Supervised daily operations of medical assistance team to ensure quality patient care and compliance with regulations
- Trained and mentored new medical assistants, enhancing team efficiency and service delivery standards
- Coordinated patient scheduling and follow-up communications, improving appointment adherence rates
- Performed medical receptionist duties, including scheduling appointments and checking in patients, answering phones, copying, filing, faxing, data entry, scanning, sorting and distributing incoming mail
- Conducted patient assessments and triaged urgent cases, prioritizing care based on clinical needs
- Aided physicians in diagnostic tests or treatments, providing essential support that contributed towards successful outcomes for patients
- Assisted in the implementation of new policies or procedures within the clinic, leading to enhanced workflows and better overall results
- Ensured optimal inventory levels were maintained by monitoring supplies usage and submitting replenishment orders as needed
- Contributed to improved patient outcomes by accurately recording vital signs and updating electronic health records for easy access by other healthcare professionals
- Reduced wait times for patients by effectively managing the flow of the clinic, prioritizing tasks, and ensuring timely completion of duties
- Facilitated seamless coordination between front office staff and medical team members, resulting in a well-organized clinic operation
- Sanitized, restocked, and organized exam rooms and medical equipment
- Obtained vital signs, client medical history, medication information, symptoms, and allergies
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Completed EKGs and other tests based on patient presentation in office
- Taught patients about medications, procedures, and care plan instructions
- Oriented and trained new staff on proper procedures and policies
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Called and faxed pharmacies to submit prescriptions and refills
- Performed Phlebotomy, Venipuncture, immunizations, bladder scans, doppler ultrasound, compression wraps
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes
Education
Vocational Degree - Medical Assistant & Medical Office Administration
Concorde Career Institute
Portland, ORNursing Assistant Certification
Caregiver Training Institute
Portland, ORPre-Nursing Coursework
Mt. Hood Community College
Gresham, ORGeneral Studies
Clackamas Community College
Oregon City, ORHigh School Diploma -
Rex Putnam High School
Milwaukie, ORSkills
- Providing exceptional customer service
- Multi-tasking, prioritization & time management
- Problem solving & critical thinking
- Detail Oriented
- Dedicated team player
- Excellent verbal & written communication
- Computer Proficiency
- Management and Leadership experience
Timeline
Preloader
United Parcel Service, UPS
12.2022 - 04.2025
Delivery Driver Helper
United Parcel Service, UPS
11.2021 - 01.2022
Administrative Assistant
Ace Parking Management
04.2017 - 04.2021
Lead Certified Medical Assistant
Department of Veterans Affairs
09.2003 - 01.2011
Vocational Degree - Medical Assistant & Medical Office Administration
Concorde Career Institute
Nursing Assistant Certification
Caregiver Training Institute
Pre-Nursing Coursework
Mt. Hood Community College
General Studies
Clackamas Community College
High School Diploma -
Rex Putnam High School