Jennifer Giles
Bath and Body Works, Limited Brands
Redlands,CA
13
years of professional experience
Reliable retail professional experienced in customer service, POS transactions, and sales support. Skilled in building customer relationships, explaining promotions, and creating a welcoming shopping experience.
Detail-oriented retail professional with experience in stockroom organization, replenishment, and merchandise display. Strong background in supporting store readiness, maintaining brand standards, and improving operational flow. Valued for dependable teamwork and a positive, professional approach.
Work History
Retail Sales Associate Worker
5 Months- Assisted customers with product selection, fragrance recommendations, and personalized gift solutions.
- Processed transactions accurately using point-of-sale systems and handled cash, credit, and returns.
- Replenished merchandise and organized sales floor displays to maintain brand standards.
- Supported inventory counts, stockroom organization, and timely product restocking.
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Explained promotions, loyalty offers, and seasonal collections to encourage customer purchases.
- Maintained clean, organized sales areas and fitting presentation expectations throughout shifts.
- Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
- Enhanced team productivity by collaborating with coworkers to achieve daily sales targets and complete tasks efficiently.
Store Manager of Operations
7 Years 9 Months- Directed daily store operations, ensuring sales floor readiness, inventory accuracy, and service standards.
- Led associate training, coaching teams on customer service, merchandising, and operational procedures.
- Monitored shrink control, cash handling, and compliance with company policies and safety standards.
- Coordinated scheduling, staffing coverage, and labor priorities to support store performance.
- Oversaw freight processing, stock replenishment, and backroom organization for efficient product flow.
- Reviewed operational reports, identifying process improvements to increase efficiency and consistency.
- Implemented visual merchandising standards to support brand presentation and sales conversion.
- Coordinated with regional management on strategic planning initiatives aimed at improving store performance within the district or territory as a whole.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Associate
4 Years 4 Months- Delivered attentive customer service, identifying needs and recommending footwear, accessories, and size alternatives.
- Guided customers through fitting, sizing, and selection to improve purchase confidence and satisfaction.
- Operated POS register accurately, processed sales, returns, exchanges, and handled payments efficiently.
- Maintained organized merchandise displays, restocked shelves, and ensured product availability throughout sales floor.
- Monitored sales floor activity, prioritized tasks, and maintained clean, safe, welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma
Skills
Customer service
Customer engagement
Customer relationship management
Sales-driven attitude
Merchandise display
Stock replenishment
Store organization
Store maintenance
Inventory management
Problem-solving
Approachable demeanor
Positive and professional
Timeline
Retail Sales Associate Worker
Bath and Body Works, Limited Brands
09.2019 - 02.2020Read More
Store Manager of Operations
Payless Shoe Source
07.2011 - 04.2019Read More
Sales Associate
Payless Shoe Source
03.2007 - 07.2011Read More
Rim of The World High School
High School Diploma
Read More