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Jennifer Gillette
Harrison,MI
Work Preference
Summary
Detail-oriented professional with extensive experience in operational excellence and logistics management. Known for problem-solving skills and adaptability, successfully identifying bottlenecks and implementing solutions that increase overall efficiency and team performance.
Dedicated Healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Operations Program Manager
SAIVA AI
Los Altos, CA
07.2020 - 05.2026
- Developed and implemented project management strategies to align with organizational goals.
- Coordinated resource allocation to support multiple simultaneous initiatives effectively.
- Enhanced team productivity by optimizing workflows and introducing time-saving tools.
- Streamlined operations by implementing efficient project management processes and strategies.
- Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
- Maintained compliance with relevant regulations while staying abreast of any changes affecting the organization''s operations environment.
- Increased overall efficiency by identifying bottlenecks and implementing targeted solutions.
- Established performance metrics for ongoing assessment of operational effectiveness and continuous improvement opportunities.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures and reports.
- Interacted with customers and clients to identify business needs and requirements.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Expanded Functions Dental Assistant
Asher Dental Services
Fossil, OR
05.2009 - 07.2022
- Assisted in chairside procedures, ensuring patient comfort and safety during treatments.
- Prepared and sterilized instruments and equipment following infection control protocols.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Collaborated with dentists to enhance workflow efficiency and improve patient outcomes.
- Managed dental records using electronic health record systems to ensure accuracy and compliance.
- Trained new staff on operational procedures, promoting a cohesive team environment.
- Implemented process improvements that streamlined clinic operations and reduced wait times.
- Led initiatives to maintain high standards of patient care and service quality within the practice.
- Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
- Applied fluoride varnish and sealants.
- Supported dentist during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
- Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
- Skillfully managed dental emergencies, stabilizing patients and coordinating appropriate follow-up care.
- Increased efficiency in the dental office by assisting with chairside duties such as taking impressions and fabricating temporary crowns.
- Expanded knowledge of dental techniques and advancements by attending continuing education courses, applying new learnings to daily practice.
- Maintained strict adherence to infection control protocols, safeguarding the health of patients and staff.
- Assisted dentists in complex procedures, ensuring efficient and high-quality treatment outcomes.
- Conducted pre-operative assessments of patients'' medical history to minimize risks associated with anesthesia administration during dental procedures.
- Assisted in coronal polishing.
- Optimized inventory management by maintaining accurate records of supplies and equipment usage, minimizing waste, and ordering necessary materials in a timely manner.
- Ensured smooth operation of dental practice by performing routine maintenance on equipment, identifying issues early on to prevent costly repairs.
- Provided comprehensive oral hygiene education for patients, promoting long-term dental health.
- Managed patient records with attention to detail, updating medical histories and inputting relevant information into the practice management software system.
- Streamlined appointment scheduling and management, reducing wait times and improving patient satisfaction.
- Fostered a welcoming and calming environment for patients by maintaining orderliness and cleanliness in all treatment areas.
- Facilitated seamless coordination between front office staff and clinical team members by serving as a liaison for scheduling matters.
- Collaborated with interdisciplinary teams to develop individualized treatment plans for patients with diverse needs.
- Took 60+ x-rays per week
- Supported dental health promotion by participating in community outreach programs and free dental care events.
- Enhanced accuracy of patient treatment plans by diligently collecting and recording medical histories and dental chart information.
- Contributed to dental team's effectiveness by sharing insights and feedback from patients regarding their care experience.
- Optimized inventory management, ensuring availability of necessary dental supplies and reducing wastage.
- Increased efficiency in dental treatments by proficiently assisting in various dental procedures such as fillings, extractions, and crowns.
- Streamlined dental procedure process, preparing instruments and materials ahead of each appointment.
- Elevated standard of care by continuously updating skills and knowledge through professional development courses and certifications.
- Facilitated smoother workflow within dental office by maintaining organized patient records and scheduling appointments.
- Played key role in emergency dental care by quickly responding to urgent patient needs and assisting in providing immediate treatment.
- Achieved higher level of patient education on oral health practices by creating and distributing informative brochures and materials.
- Improved patient outcomes with skillful application of dental sealants and fluoride treatments, contributing to better oral health.
- Reduced occurrence of dental tool and equipment malfunctions with regular maintenance checks and timely repairs.
- Enhanced patient comfort and safety by strictly adhering to sterilization procedures and cross-contamination protocols.
- Contributed to decrease in patient wait times by efficiently managing preparation and cleanup of treatment areas.
- Successfully managed patient anxiety and improved their experience with effective communication and empathetic care practices.
- Improved patient satisfaction with meticulous attention to detail in taking dental impressions and fabricating temporary crowns.
- Fostered culture of continuous improvement by participating in regular team meetings and suggesting process enhancements.
- Ensured positive and welcoming environment for patients by meticulously maintaining cleanliness and organization of reception area.
- Enhanced team collaboration and patient care by providing timely assistance to dentists and hygienists during procedures.
- Improved patient understanding of dental procedures and aftercare instructions through clear and concise explanations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Prepared patient X-rays and images for review by dentist.
- Prepared and sterilized instruments and materials for use by dentists.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled and confirmed patient appointments.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Monitored patient comfort and safety during dental procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Designed dental report card to explain patient dental health status and treatment plans.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Exposed, developed and mounted dental x-rays.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Verified patient insurance eligibility and benefits.
- Staged tray for procedures by arranging dental instruments and equipment.
Education
No Degree - General Education
College of The Sequoias
VisaliaNo Degree - Professional Medical Coder
AAPC
01.2020 - 06.2020
Skills
- Operational excellence
- Logistics management
- Forecasting
- Capacity planning
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Critical thinking
- Verbal and written communication
- Scheduling and planning
- Detail-oriented
- Relationship building
- Data collection & research
- MS office applications
- Work Planning and Prioritization
- Training and development
- Operations management
- Good judgment
- OSHA compliance
- Work delegation
- Data analysis
- KPI tracking
- Individual instruction
- Proficient in Microsoft Excel, MicroSoft Word, Adobe, HubSpot, Electronic Health Records, PCC, Epic, Open Dental, MatrixCare, PowerPoint
- Life cycle management
- Onsite customer support
Timeline
Operations Program Manager
SAIVA AI
07.2020 - 05.2026
No Degree - Professional Medical Coder
AAPC
01.2020 - 06.2020
Expanded Functions Dental Assistant
Asher Dental Services
05.2009 - 07.2022
No Degree - General Education
College of The Sequoias
Achieved Expanded Functions Dental Assistant Status
I was able to become an Expanded Functions Dental Assistant by utilizing study guides from the Dale Foundation and challenging the Dental Assistant National Board, along with on the job training.