Jennifer Glasgow
Dayton,OH
Summary
Dedicated Transitional Care Manager specializing in patient advocacy, care coordination, and discharge planning. Enhance patient outcomes through strong communication and problem-solving skills, ensuring smooth transitions between care settings. Implement positive change while managing multiple tasks effectively and fostering collaboration within teams.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Transitional Care Manager
Absolutecare
Cincinnati and Dayton, Oh
01.2025 - Current
- I work as a transitional care manager for both acute inpatient and skilled nursing facilities. Working with Managed utilization management processes to ensure appropriate patient care., and discharge planning.
- Coordinated patient care transitions between facilities and home environments to ensure seamless continuity of care.
- Managed complex cases requiring coordination of services from multiple disciplines.
- Identified patient needs and developed strategies for successful transition of care across multiple health systems.
- Conducted comprehensive assessments to identify patient needs and preferences, facilitating tailored care plans.
- Facilitated communication among healthcare providers to ensure continuity of care.
- Educated patients and families on post-discharge health management strategies.
- Advocated for patient rights and access to necessary resources and services.
- Supported quality initiatives by collecting data regarding outcomes following transitions from acute care facilities.
- Developed community resources to support transitioning patients, including housing options, transportation services, and financial assistance programs.
- Trained new staff on best practices in transitional care management procedures.
Regional Referral Team Leader
Premier Health
Dayton, Oh
01.2023 - Current
- Managed transfers between five hospitals and three freestanding ED's, ensuring smooth operations.
- Led daily operations to ensure efficient team performance and service delivery.
- Coordinated patient care initiatives to streamline processes and enhance satisfaction.
- Mentored staff to enhance skills and improve overall team dynamics.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Resolved customer complaints effectively, ensuring high standards of customer service were consistently met.
- Collaborated with other departments to ensure alignment of goals across teams.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Case Manager
Gentiva Hospice
Dayton, Oh
01.2022 - 01.2023
- Managed triage and hospice care for home and facility-based patients, ensuring tailored support and effective service delivery.
- Transitioned from Kindred Hospice to Gentiva after acquisition.
- Conducted comprehensive assessments to address patient needs and preferences.
- Developed and maintained accurate documentation of patient progress and care interventions.
- Facilitated clear communication among patients, families, and healthcare providers to enhance care coordination and patient satisfaction.
- Advocated for patients' rights and access to necessary services and resources.
- Provided education on disease management and end-of-life options to families.
- Monitored patient eligibility for hospice services in compliance with regulations.
- Delivered comprehensive case management services encompassing intake, assessment, crisis intervention, advocacy, referral, and family monitoring.
ICU RN and Hemodialysis RN
Premier Health (AMC and MVH)
Dayton, Oh
01.2019 - 01.2022
- Provided patient care in the ICU setting and served as team lead on the COVID unit during its establishment.
- Collaborated with multidisciplinary team to develop and implement individualized treatment plans for patients, ensuring holistic and effective care.
- Coordinated with healthcare professionals to plan and execute patient treatment strategies, enhancing overall patient outcomes.
- Documented patient progress and treatment outcomes accurately.
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Mentored new nursing staff in best practices and procedures.
Case Manager
Brookdale Hospice
Moraine, Oh
01.2016 - 01.2019
- Managed triage and hospice care for home and facility-based patients, ensuring tailored support to meet diverse needs.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Conducted comprehensive assessments to address patient needs and preferences.
- Developed and maintained accurate documentation of patient progress and care interventions.
- Facilitated communication between patients, families, and healthcare providers effectively.
- Educated families on disease management and end-of-life options, empowering them to make informed decisions.
- Monitored patient eligibility for hospice services, maintaining compliance with regulations to ensure quality care.
Quality Reviewer
Bridge Homecare
Centerville, Oh
01.2015 - 01.2016
- Conducted OASIS quality reviews for contracted home health companies, ensuring accurate completion of assessments.
- Evaluated homecare plans against industry standards and regulations to ensure compliance.
- Assessed documentation for accuracy and completeness during audits.
- Compiled detailed reports outlining findings from reviews and analysis to inform stakeholders.
- Maintained records of reviews and assessments in electronic health systems.
- Worked closely with management team to provide updates on progress of reviews being conducted.
Case Manager PRN
Kindred Hospice
Centerville, Oh
01.2010 - 01.2015
- Managed case coordination, triage, and hospice services for home and facility-based patients.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Assessed patient needs through comprehensive evaluations and interviews regularly.
- Facilitated effective communication among patients, families, and healthcare providers to ensure care continuity.
- Educated families about hospice services and support resources available.
- Documented patient progress and care activities in electronic medical records to maintain accurate patient histories.
Advanced Illness Case manager/ Hospice Case manager
United Healthcare
Cincinnati/Dayton, Oh
01.2009 - 01.2014
- Managed telephonic case management for patients with complex advanced illnesses, serving as their primary contact for all medical needs, discussing care plans, medications, claims, services, and prognosis, and facilitating timely referrals to hospice care when appropriate.
- Delivered comprehensive case management services, including intake, assessment, crisis intervention, advocacy, referral, and ongoing monitoring of families to ensure access to necessary resources.
- Assessed client needs through comprehensive evaluations and tailored support services.
- Provided emotional support and counseling to clients facing health challenges or crises.
- Facilitated client transitions to appropriate service providers based on individual progress. to different providers based on progress or needs.
- Oversaw caseloads, ensuring timely documentation and reporting to maintain compliance and support effective client care.
- Prepared and submitted case reports to supervisors.
- Assisted individuals with eligibility for available benefits.
RN ICU
Clinton Memorial Hospital
Wilmington, Oh
01.2008 - 01.2009
- Delivered comprehensive care to critically ill patients, ensuring optimal recovery in high-pressure settings.
- Responded quickly and effectively to code blue situations for cardiopulmonary resuscitation and advanced cardiac life support.
- Supported complex procedures, prioritizing patient comfort and safety to enhance procedural outcomes.
- Responded to emergency situations with effective intervention strategies.
- Performed bedside procedures such as wound dressing changes, catheterizations, IV starts and changes, tracheostomy care.
- Partnered with multidisciplinary teams to create and implement effective patient care plans.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Educated patients and families on health management and recovery processes.
- Documented patient information accurately in electronic health records systems.
- Trained new staff on ICU protocols and best practices for care delivery.
- Developed strong relationships with interdisciplinary teams throughout hospital departments.
CCU RN
Cincinnati Children’s Hospital and Medical Center
Cincinnati, Oh
01.2005 - 01.2006
- Managed critical care for pediatric and neonatal patients with cardiac conditions. of pediatric and neonatal medical and surgical cardiac patients
- Provided care for critically ill patients with high-risk, life-threatening health problems, enhancing clinical outcomes.
- Performed CPR and other emergency medical procedures during critical situations.
- Collaborated with physicians to create and implement individualized treatment plans, ensuring comprehensive patient care.
- Collaborated with interdisciplinary teams to enhance patient care plans.
- Educated families on post-operative care and health management strategies, empowering them to support recovery.
- Provided emotional support to patients and families during stressful situations.
- Utilized electronic health records for accurate patient documentation and communication.
Home Based Case Manager
Hospice of Dayton
Dayton, Oh
01.2003 - 01.2005
- Managed triage and hospice care for home-based patients, ensuring tailored support and quality service delivery.
- Assessed patient needs and developed individualized support strategies.
- Collaborated with healthcare providers to ensure continuity of care.
- Guided families on hospice services and resources, enhancing their understanding and access to care.
- Advocated for patients' rights and preferences within the healthcare system.
- Provided crisis intervention services to ensure safety of clients and community members.
- Assessed safety of clients' homes through regular visits, identifying hazards and recommending improvements.
- Maintained accurate records of patient interactions to ensure continuity of care. and updates in electronic health records.
- Educated families about hospice philosophy and bereavement resources.
- Determined eligibility criteria for government sponsored programs designed to assist low income households.
ICU Team Leader
Middletown Regional Hospital
Middletown, Oh
01.2001 - 01.2003
- Supervised daily operations of patient care teams at a regional healthcare facility.
- Facilitated training and allocated resources for critical care nursing staff while managing medical, surgical, and trauma patient care.
- Coordinated staff schedules to ensure adequate coverage for all shifts.
- Facilitated training sessions for new team members on hospital protocols.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and conducted safety procedure training to enhance workplace safety.
- Created training materials and conducted group trainings on new processes or procedures.
- Collaborated with departments to align goals and improve interdepartmental communication.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Retrospective Reviewer/Data Analysis
Anthem Alliance for Health
Dayton, Oh
01.1998 - 01.2001
- Analyzed member health data to support quality assurance initiatives.
- Reviewed clinical documentation to ensure adherence to best practices.
- Documented review processes with notes, observations, analyses, and recommendations to enhance accountability.
- Performed retrospective chart reviews at military hospitals against InterQual guidelines and presented findings to military commanders, highlighting compliance with national standards and identifying areas for improvement. From that position I moved into Data Analysis and UM reviews until which time the Tricare contract with Anthem was sold.
CCU/ ER RN
Middletown Regional Hospital
Middletown, Oh
01.1996 - 01.1998
- Responded quickly to life threatening situations by providing advanced cardiac life support measures when needed.
- Managed critical care for cardiac patients in medical and post-procedural settings, ensuring stability and recovery.
- Assisted in triaging patients based on severity of conditions.
- Collaborated with physicians to develop and implement effective patient care plans tailored to individual needs.
- Coordinated with multidisciplinary teams for optimal patient outcomes.
- Ensured compliance with safety protocols and infection control measures.
- Documented patient information accurately in electronic health records.
- Participated in quality assurance activities to ensure that established standards of care were being met.
- Provided patient education on health management and discharge instructions.
- Trained nurses on patient care and daily tasks, enhancing team competency and fostering professional development.
Burn ICU RN
Tampa General Hospital
Tampa, Fl
01.1995 - 01.1996
- Administered critical care interventions that stabilized burn patients in intensive care unit.
- Provided burn dressing care that facilitated patient recovery in clinical setting. and Critical care management of burn patients and overflow ICU/trauma patients
- Collaborated with multidisciplinary teams to develop patient care plans.
- Educated families on burn care and recovery processes.
- Utilized advanced medical equipment for patient monitoring and treatment.
- Documented patient progress and responses to therapies to ensure continuity of care.
- Implemented infection control protocols to ensure patient safety in ICU.
- Maintained accurate documentation of patient care activities within the EMR system.
- Managed ventilator settings and monitored arterial lines in accordance with protocols.
- Performed wound dressing changes on burn patients.
- Assisted with procedures such as chest tube insertion or debridement of wounds as needed.
- Utilized evidence-based practice when providing care to patients in the Burn ICU unit.
PCT/EMT telemetry and burn
Premier Health (MVH)
Dayton, Oh
01.1990 - 01.1995
- Executed burn dressing changes to facilitate patient recovery and promote healing.
- Monitored vital signs and communicated changes to medical personnel to ensure timely interventions.
- Provided direct patient care and support in various hospital units.
- Assisted nursing staff with daily patient activities and comfort needs.
- Assisted with patient admissions, discharges and transfers.
- Documented patient information accurately in electronic health records systems.
- Delivered bedside baths, wound care, and integrity checks to maintain skin health and enhance patient comfort.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
Education
Bachelor of Science - Nursing
Kaplan University/ Purdue Global
Davenport, IA01.2017
Associate of Applied Science - Nursing
Sinclair Community College
Dayton, OH03-1995
Skills
- Critical Care
- Hemodialysis
- Utilization Review
- QA OASIS
- Data Analysis
- Case Management
- Discharge planning
- Care coordination
- Comprehensive assessments
- Patient advocacy
- Quality assurance
- Team leadership
- Documentation management
- Effective communication
- Conflict resolution
- Staff training
- Interdisciplinary collaboration
- Quality improvement
- Clinical decision making
- Healthcare documentation
- Transition planning
- Clinical record reviews
- Patient record reviews
- Clinical assessments
- Professionalism
- Team collaboration
- Self motivation
- Continuous improvement
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Time management abilities
- Staff oversight
Certification
• RN
• BLS
• ACLS (expired)
• PALS (expired)
• TNCC (expired)
• ATCN (expired)
• CCM (expired)
• BLS
• ACLS (expired)
• PALS (expired)
• TNCC (expired)
• ATCN (expired)
• CCM (expired)
Accomplishments
Received an award of recognition for complete and accurate point of care documentation, 100% ratings in documentation, and patient satisfaction in last year of employment in Advanced Illness, exceeded metrics in hospice turnovers.
Hobbies and Interests
Member of CMSA
Personal Information
License: RN 257908
Timeline
Transitional Care Manager
Absolutecare
01.2025 - Current
Regional Referral Team Leader
Premier Health
01.2023 - Current
Case Manager
Gentiva Hospice
01.2022 - 01.2023
ICU RN and Hemodialysis RN
Premier Health (AMC and MVH)
01.2019 - 01.2022
Case Manager
Brookdale Hospice
01.2016 - 01.2019
Quality Reviewer
Bridge Homecare
01.2015 - 01.2016
Case Manager PRN
Kindred Hospice
01.2010 - 01.2015
Advanced Illness Case manager/ Hospice Case manager
United Healthcare
01.2009 - 01.2014
RN ICU
Clinton Memorial Hospital
01.2008 - 01.2009
CCU RN
Cincinnati Children’s Hospital and Medical Center
01.2005 - 01.2006
Home Based Case Manager
Hospice of Dayton
01.2003 - 01.2005
ICU Team Leader
Middletown Regional Hospital
01.2001 - 01.2003
Retrospective Reviewer/Data Analysis
Anthem Alliance for Health
01.1998 - 01.2001
CCU/ ER RN
Middletown Regional Hospital
01.1996 - 01.1998
Burn ICU RN
Tampa General Hospital
01.1995 - 01.1996
PCT/EMT telemetry and burn
Premier Health (MVH)
01.1990 - 01.1995
Bachelor of Science - Nursing
Kaplan University/ Purdue Global
Associate of Applied Science - Nursing
Sinclair Community College