Whitney Brewer

Developed new business opportunities by leveraging existing networks and identifying potential clients.

• Worked to provide customer service in a timely manner for a warehouse that has over 2,000 employees.
• Used I9 websites to upload work authorization documentation.
• Collaborated with cross-functional teams to develop comprehensive strategies for associates.
• Balanced multiple priorities while maintaining exceptional attention to detail, resulting in high-quality deliverables for associates.
• Conducted investigations related to time fraud, work place violence and harassment.
• Coordinated open enrollment events to educate employees on benefit options and encourage informed decision making.
• Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
• Answered questions in regards to payroll.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
• Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
• Helped facilitate and walk associates through the Long Term Disability and Short Ter Disability claims for 3 + years.
• Created and maintained schedules for the correct cohorts the warehouse offered.
• Helped Senior Team facilitate interviews and recruitment.

• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Created and developed lesson plans for 10-15 students to meet their academic needs.
• Developed creative show concepts and coordinated with band directors to ensure seamless integration of color guard routines into overall performances.

• Boosted inventory and record-keeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Ran sub-department by Problem Solving and being in charge of 15-25 other Receiver's quality.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Improved communication between departments by providing accurate updates on inbound metrics and inventory.

• Resolved customer inquiries and issues through effective communication and problem-solving techniques.
• Managed high-volume inbound calls while maintaining quality service standards.
• Documented customer interactions accurately in CRM systems to ensure data integrity.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Performed various money center services to customers.