Hi, I’m
Jennifer Gloede
San Clemente,CA
Summary
Team player with 5 years of customer service experience. Committed to delivering exceptional service, fostering customer loyalty, and surpassing company goals. Eager to contribute to a dynamic team and leverage skills in a collaborative environment focused on excellence.
Overview
21
years of professional experience
Work History
Talega Animal Hospital
Client Service Representative
08.2024 - 04.2025
Job overview
- Greeted clients and patients
- Managed appointment flow and facilitated interactions with medical team
- Completed patient intakes
- Updated data in portal
- Scheduled appointments and rechecks
- Processed financial transactions (cash and credit card payments, collecting past due accounts and creating payment plans)
- Assisted clients with questions and concerns
- Fulfilled prescription refills and medication requests
- Assisted with appointments including euthanasia and trauma/emergencies, provided compassionate support to clients and patients
- Generated reports as needed
Hot Shoppe Designs, Inc.
Client Service Representative & Front Office Manager
05.2022 - 04.2024
Job overview
- Lead Customer Service Representative for Southern CA custom apparel manufacturer
- Processed over 1,000 custom orders valued at $2,800,000 for top brands in sporting, racing and auto industries (Porsche, FOX Racing, Honda, Kawasaki, Harley Davidson, Red Bull, Olympics)
- Generated price quotes and sales orders
- Processed invoices and credit card transactions
- Coordinated logistics and ensured delivery of orders
- Created and distributed weekly production schedule
- Followed up on sales leads
- Maintained customer satisfaction and loyalty to generate positive reviews and repeat business
White House Black Market
Sales Associate
03.2022 - 07.2022
Job overview
- Assisted customers with purchasing decisions
- Processed customer credit card payments and facilitated online orders
- Rotated inventory to meet sales goals
- Implemented call campaigns and marketing plans
Sony Corporation of America, Sony Pictures Entertainment
Senior Associate
01.2004 - 01.2008
Job overview
- Reported to Vice President of Branded Integration, Corporate Marketing
- Collaborated with executive and creative teams to strategically integrate Sony Electronics products into Sony Pictures film and television properties
- Supervised television and film sets to ensure proper use of loaned electronic products
- Facilitated cross-functional collaboration between departments to manage brand image and achieve strategic marketing goals
- Managed product loans and warehouse inventory, submitted invoices for lost or damaged products
- Generated reports to highlight successful product placements for management team
Education
Emerson CollegeBoston, MA
Bachelor's Degree (BFA)
University Overview
Member, Gold Key Honor Society, Coursework in Communications, Marketing, and Writing
Skills
- Excellent clerical and computer skills
- Proficiency in Microsoft Office, Google Suite, AccountEdge Pro, EzVet
- Exceptional interpersonal and communication skills
- Ability to multi-task with strong analytical and problem-solving skills
- Self-motivated and organized, able to work well independently
- Solution-oriented (ability to use data to determine best path forward)
- Polite, helpful demeanor and telephone etiquette
- Ability to build rapport and maintain positive relationships with customers and staff
- Adaptable and flexible (open to learning new skills, procedures, and best practices as needed)
Timeline
Client Service Representative
Talega Animal Hospital
08.2024 - 04.2025
Client Service Representative & Front Office Manager
Hot Shoppe Designs, Inc.
05.2022 - 04.2024
Sales Associate
White House Black Market
03.2022 - 07.2022
Senior Associate
Sony Corporation of America, Sony Pictures Entertainment
01.2004 - 01.2008
Emerson College
Bachelor's Degree (BFA)
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