Jennifer Godinez
Portland,OR
Summary
Dedicated Guest Service Aide with eight years of experience in costumer service, five of those working in the hotel industry. Excellent team worker, committed to provide excellent guest service. Looking for professional growth within Marriott Inc.
Overview
5
5
years of professional experience
Work History
Guest Service Aide
Marriott International, Inc.
Portland, OR
03.2023 - Current
- Answer customer inquiries and provide accurate information about hotel services, amenities, and local things to do.
- Provide excellent customer service to resolve customer complaints in a timely manner.
- Greet customers in a professional and friendly manner.
- Assist with check-in and check-out procedures for guests.
- Post charges, update accounts and issue bills to departing guests.
Local Ambassador
Nobu Hotels
Los Cabos, Baja California Sur
10.2021 - 01.2023
- Answered guests inquiries regarding hotel services, amenities, and local attractions.
- Arranged reservations for dining, entertainment, sightseeing tours, and sporting events.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
Concierge
Posadas
Los Cabos, Baja California Sur
02.2019 - 09.2021
- Arranged reservations for dining, entertainment, sightseeing tours, and sporting events.
- Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
- Offered personalized concierge services such as booking spa appointments, private dinners or arranging transportation needs for guests.
- Answered guest questions regarding local area, facilities and amenities.
Education
Centennial High School
Gresham, OR06-2018
Skills
- Fast Learner
- Friendly
- Team Collaboration
- Fluent in Spanish and English
- Costumer Service
- Detailed Oriented
Languages
Spanish
Full Professional
English
Full Professional
Accomplishments
- Spirit to Serve Award
Timeline
Guest Service Aide
Marriott International, Inc.
03.2023 - Current
Local Ambassador
Nobu Hotels
10.2021 - 01.2023
Concierge
Posadas
02.2019 - 09.2021
Centennial High School