Ernesto Jimenez
Coronado,CA
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
4
4
years of professional experience
Work History
Guest Service Aide
Coronado Island Marriott Resort & Spa
, CA
05.2023 - 11.2024
- Greeted and recognized guests upon arrival or departure in a hospitable manner.
- Informed guests about the property and answered any questions they might have about their stay.
- Responded to complaints or concerns and escalated them to the appropriate associates when necessary.
- Assisted guests with luggage transport to designated locations.
- Awarded multiple times for outstanding performance, guest satisfaction, and teamwork.
Property Management Intern
LWP Group
San Diego, CA
05.2021 - 08.2021
- Assisted with real estate punch-in walks, ensuring property readiness, and attention to detail aligned with high hospitality standards.
- Recorded and organized detailed notes during property management meetings to support daily operations and effective team communication.
- Helped coordinate maintenance follow-ups and service requests to ensure timely resolution and high-quality guest environments.
Education
Bachelor of Science - Accounting
University of San Diego
San Diego, CA05-2027
Associate of Science - Accounting
San Diego Mesa College
San Diego, CA05-2025
Skills
- Effective communication
- Guest relations
- Complaint handling
- Problem-solving
- Teamwork and collaboration
- Foreign language proficiency
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Guest Service Aide
Coronado Island Marriott Resort & Spa
05.2023 - 11.2024
Property Management Intern
LWP Group
05.2021 - 08.2021
Bachelor of Science - Accounting
University of San Diego
Associate of Science - Accounting
San Diego Mesa College
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