Nelson Dejesus
The Bronx
Summary
Results-driven professional with extensive experience at Memorial Sloan Kettering Cancer Center, excelling in guest relations and vendor management. Proven ability to enhance patient experiences through effective communication and conflict resolution. Skilled in data management and appointment coordination, consistently promoting a positive environment and ensuring facility compliance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Guest Service Representative/Concierge
Memorial Sloan Kettering Cancer Center Josie Robertson Surgery Center
New York
11.2018 - Current
- Facilitated efficient management of patient arrivals.
- Served as transportation liaison between departments.
- Supervise the resolution process by guiding patients and visitors to relevant personnel.
- Established effective communication with vendors.
- Handled routine obligations for registering visitors and conducting safety assessments.
- Supplies information to facility callers in alignment with policies and procedures.
- Elevated recognition of the facility within the community.
Security
Eastern Security Corp.
08.2017 - 01.2019
- Scheduling, time keeping
- Retail Security, Private events, VIP function, international clients
- Observe, Detect, Deter and report all activity
- Write detailed daily reports and incident reports
- Customer service, communication skills, interpersonal skills
- Detail oriented, customer focused
Door Attendant/ Concierge/ Guest Services/ Security
Memorial Sloan Kettering Cancer Center Josie Robertson Surgery Center
11.2015 - 01.2018
- Welcome patients, assist in and out of vehicles, check-ins, as guest services utilizing Vendor mate, keeping positive relationships with vendors and contacting points of contact
- Registering visitors V.I.P
- Handling, managing parking and valet services, fast paced environment, managing time, and patient departures
Customer service Investigator, /Auditor, /Mystery shopper
Independent Contractor (Maritz Research)
08.2013 - 01.2018
- Covertly observe and report customer service and experience for most major retail chains
- Audit franchises for merchandise and display specifications based on floor plans provided by the corporation
- Work independently to schedule job assignments and complete within a specified time limit
- Keeping track of payroll, business expenses, and ordering supplies
Database Manager
Monroe College Writing Center
01.2012 - 01.2013
- Created, managed and maintained tutoring database for the writing center
- Data Entry
- Created Weekly progress reports
- Manage student tutors and monitor appointments and schedules
President
I.T.S.A. Club at Monroe College
01.2011 - 01.2012
- Managed weekly operations, organized weekly meetings with members as well as executive board member
- Organized and managed charitable events and educational workshops
- Delegated task to executive members for projects
- Advertised club to gain more members and promote events
- Managed member database and personal information
- Expanded club membership
Creative design assistant
Bruce Thompson Creative Design
05.2004 - 01.2006
- Managed the day to day operations for design projects
- Managed time sensitive projects
- Brainstorming for upcoming designs and events
- Project manager
Education
Manager Mentor Program -
Harvard Business School
NYC01.2018
Associate Degree - Information Technology
Monroe College
Bronx, NY01.2013
Skills
- Dynamic Idea Generation
- Appointment Coordination
- Effective Time Management
- Resolving Ambiguity
- Detail-Oriented Data Management
- Effective Leadership
- Effective Communication
- Comprehensive Understanding of Center Dynamics
- Positive and proactive attitude
- Mature sense of responsibility
- Empathetic Patient Support
- Conflict resolution
- Safety assessments
- Vendor management
- Data entry
- Transportation coordination
- Interpersonal communication
- Report writing
- Emergency response
- Team collaboration
- Facility compliance
- Computer skills
- Community outreach
- Inventory monitoring
- Data inputting
- Reservation processing
- Services and amenities promotion
- Information protection
- Detail-oriented
- Check-in coordination
- Guest orientation
- Reservation management
- Documentation and reporting
- Issue resolution
- Guest accommodations
- Complaint handling
- Guest relations
Affiliations
- Cycle for survival
- Community out reach
- Minister
- Father
- Baker/Chef
Accomplishments
- Harvard manager mentor program-successfully completed 2018
- Kindness Paid forward award
Certification
- LEAD MSK certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Guest Service Representative/Concierge
Memorial Sloan Kettering Cancer Center Josie Robertson Surgery Center
11.2018 - Current
Security
Eastern Security Corp.
08.2017 - 01.2019
Door Attendant/ Concierge/ Guest Services/ Security
Memorial Sloan Kettering Cancer Center Josie Robertson Surgery Center
11.2015 - 01.2018
Customer service Investigator, /Auditor, /Mystery shopper
Independent Contractor (Maritz Research)
08.2013 - 01.2018
Database Manager
Monroe College Writing Center
01.2012 - 01.2013
President
I.T.S.A. Club at Monroe College
01.2011 - 01.2012
Creative design assistant
Bruce Thompson Creative Design
05.2004 - 01.2006
Manager Mentor Program -
Harvard Business School
Associate Degree - Information Technology
Monroe College
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