Summary
Work History
Education
Skills
Core Skills
Timeline
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KIRAH GREEN

KIRAH GREEN

Altadena

Summary

Customer-focused Hospitality and Care Professional with expertise in high-volume food service, guest relations, and community care operations. Led initiatives to enhance sales, streamline delivery logistics, and ensure compliance with regulatory standards. Managed cash operations and mentored teams to improve guest experiences in fast-paced settings.

Work History

FOH Counter Service, Guest Service & Server

Porto's Bakery & Cafe
Glendale
  • Delivered rapid, high-accuracy guest service in an iconic, ultra-high-volume bakery environment, efficiently moving thousands of daily guests through queue lines while upholding strict brand standards.
  • Operated front-of-house counter stations, taking orders and processing secure payments via POS systems while managing multi-drawer cash reconciliations.
  • Utilized deep menu product knowledge to provide tailored recommendations on ingredients, allergens, and flavor profiles, enhancing guest experience.
  • Collaborated as core team member across front-of-house departments to accelerate order fulfillment, support server stations, and maintain workspace sanitation.

Shift Lead & Multitask Team Member

Harold's Chicken & Bar
Los Angeles
  • Led daily shift operations in a high-volume, tourist-centric Hollywood location, supervising floor staff, executing task delegation, and enforcing brand standards during high-traffic windows.
  • Executed financial reporting and cash audits, performing mid-shift cash drops, securing safe drops, and reconciling end-of-day POS sales reports with absolute accuracy.
  • Optimized front-of-house flow by fluidly cross-training between server, Bartender, host, cashier, and busser roles to minimize guest wait times and maximize floor support.
  • Supervised high-volume bar operations, including mixing drinks, managing bar inventory, processing premium beverage transactions, and maintaining strict safety compliance for late-night bar patrons.
  • Managed digital order logistics by supervising DoorDash, Uber Eats, and Grubhub tablets, ensuring off-premise orders were prioritized, double-checked, and handed off efficiently.

FOH Counter Service & Food Preparer

Stone Oven
Glendale
  • Provided efficient counter service in high-traffic environment, identifying guest needs to process orders accurately and enhance overall customer experience.
  • Prepared customized gourmet sandwiches and fresh salads, maintaining strict speed, portion control, and presentation standards.
  • Processed cash, card, and digital wallet payments through POS terminals, ensuring balanced register drawers and minimizing transaction errors.
  • Maintained strict kitchen and counter cleaning regimens, adhering to health codes and corporate food safety policies to ensure a safe dining environment.

Host

BJ's Restaurant & Brewhouse
Arcadia
  • Welcomed large volumes of guests with energetic, professional demeanor, managed seating charts and digital reservations using OpenTable software to enhance guest experience.
  • Coordinated high-capacity seating arrangements to optimize dining room flow and reduce guest wait times during peak holiday and weekend rushes.
  • Maintained entry and lobby presentation by organizing high-traffic areas, ensuring compliance with health regulations, and creating visually welcoming environment.

Host

Joselito's Mexican Food
Glendale
  • Welcomed guests promptly in warm, family-oriented dining environment, creating exceptional first impression and efficiently managing waitlists for indoor and patio seating.
  • Coordinated floor flow with service and kitchen teams to monitor table pacing and support server rotations, enhancing overall seating efficiency.
  • Maintained precise order tracking and timing for third-party pickup platforms, ensuring accuracy and facilitating timely guest pickups.

FOH Cashier & Guest Service Associate

Dog Haus
Pasadena
  • Provided energetic customer service in high-volume restaurant, guiding guests through customized craft menus and processing POS transactions with zero daily variances.
  • Implemented menu upselling initiatives, increasing average ticket sizes by recommending premium toppings, combos, and limited-time specials.
  • Coordinated off-premise dining logistics, managing third-party delivery orders to ensure accurate packaging and rapid courier handoffs.

FOH Server & Guest Service Specialist

Coronas Restaurant
South Pasadena
  • Delivered high-quality dining service in a high-volume, family-style environment, managing assigned station sections while upholding corporate service standards.
  • Handled front-of-house operations including welcoming patrons, processing transactions, and maintaining dining area presentation.

FOH Server, Host & Counter Professional

The Counter Custom Burgers
Pasadena
  • Managed custom guest orders with extreme accuracy, coordinating complex, build-your-own menu features across front-of-house stations.
  • Maximized front-of-house pacing by greeting guests efficiently, communicating accurate wait times, and turning over counter and patio tables rapidly during high-volume rushes.

Remote Peer Navigator & Call Center Representative

iFoster TAY AmeriCorps
Remote / Los Angeles
  • Managed high-volume inbound and outbound calls within a virtual call center environment, providing peer mentorship and resources to transition-age foster youth.
  • Conducted resource navigation utilizing digital databases to connect vulnerable youth across California to housing, academic aid, employment pathways, and government benefits.
  • Maintained detailed tracking logs and electronic participant assessments, ensuring precise data collection, outcome follow-ups, and strict compliance with AmeriCorps metrics.

In-Home Caregiver / Home Care Aide

IHSS & Right at Home
Los Angeles & Burbank
  • Provided comprehensive in-home medical and companion care for elderly, ill, and disabled clients, supporting daily living activities to improve overall quality of life.
  • Managed health assistance, including medication reminders, coordinating medical appointments, and safely assisting with personal care and mobility tasks.
  • Demonstrated critical problem-solving skills and rapid conflict resolution under pressure, communicating effectively with family members and agency administrators.

Baby Department Specialist & Cashier

Target
Pasadena
  • Provided specialized guest assistance in the Baby Department, delivering expert product knowledge regarding gear, apparel, and safety items to guide parents through purchasing decisions.
  • Maintained department visual standards by auditing inventory, executing precise merchandise zoning, and labeling pricing adjustments according to corporate brand visual guides.

Store Associate & Cashier

Rite Aid
Altadena
  • Delivered friendly neighborhood service at a busy Altadena retail location, operating main checklanes to process retail and wellness transactions.
  • Maintained product inventory and visual appeal across the store floor, scanning item barcodes, restocked shelves, and setting up promotional merchandise displays.

Sales Representative

Foot Locker
Pasadena
  • Drove retail sales performance by proactively engaging customers, identifying lifestyle and athletic needs, and delivering expert product knowledge on footwear and apparel.
  • Managed inventory logistics by keeping the sales floor fully stocked, organizing the stockroom for rapid item retrieval, and processing inbound product shipments accurately.

Education

Some College (No Degree) - Sociology

Glendale Community College
Glendale, CA

Skills

  • POS operation
  • Toast POS
  • Aloha PO
  • OpenTable
  • Menu knowledge
  • High-Volume Food Service
  • Customer service
  • Guest Relations
  • Delivery logistics
  • Cash management
  • Inventory Control
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Training & Mentorship
  • Virtual Call Center Software
  • Electronic services portal
  • MS Office Suite
  • Shift leadership
  • Flexible availability
  • Strong work ethic
  • Patient companionship
  • Direct patient care

Core Skills

Virtual Call Center Software, OpenTable, Aloha POS, Toast POS, MICROS, NCR Silver, MS Office Suite, HSS Electronic Services Portal (EVV), High-Volume Food Service, Cash Management & Auditing, Shift Leadership & Scheduling, Guest Relations, Multi-Tablet Delivery Logistics, Inventory Control, Training & Mentorship, ServSafe Food Handler, American Red Cross First Aid/CPR/AED, CA IHSS Care Provider Certification, RBS (Responsible Beverage Service)

Timeline

FOH Counter Service, Guest Service & Server

Porto's Bakery & Cafe

Shift Lead & Multitask Team Member

Harold's Chicken & Bar

FOH Counter Service & Food Preparer

Stone Oven

Host

BJ's Restaurant & Brewhouse

Host

Joselito's Mexican Food

FOH Cashier & Guest Service Associate

Dog Haus

FOH Server & Guest Service Specialist

Coronas Restaurant

FOH Server, Host & Counter Professional

The Counter Custom Burgers

Remote Peer Navigator & Call Center Representative

iFoster TAY AmeriCorps

In-Home Caregiver / Home Care Aide

IHSS & Right at Home

Baby Department Specialist & Cashier

Target

Store Associate & Cashier

Rite Aid

Sales Representative

Foot Locker

Some College (No Degree) - Sociology

Glendale Community College

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KIRAH GREEN