Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Goff

Casper,WY

Summary

Registered Nurse and healthcare performance improvement professional with over 20 years of experience driving quality initiatives, optimizing workflows, and improving patient outcomes. Skilled in applying continuous improvement methodologies (PDCA, Lean principles), analyzing clinical and operational data using Power BI and Excel, and facilitating cross-functional collaboration between clinical and non-clinical teams. Adept at leading projects that standardize processes, reduce variation, and improve efficiency across complex healthcare environments.

Overview

22
22
years of professional experience

Work History

Clinical Performance Nurse

Sound Physicians
05.2015 - Current
  • Transitional Care RN for BPCI and BPCI-A. Worked with interdisciplinary care team to develop processes that ensured patients were discharged to the appropriate next site of care. Maintained communication with qualified patients at discharge to ensure success and prevent readmission. Developed relationships with next site of care facilities and home health agencies to optimize care and establish workflows that facilitate successful transitions to home.
  • Moved into role of Hospitalist RN and eventually CPN-A. Responsible for monitoring performance metrics, identifying opportunities for improvement, and facilitating and overseeing clinical performance activities, sometimes across multiple service lines. Work closely with medical director to educate providers and develop processes and workflows to optimize performance.
  • Along with medical director and Accountable Care team, have been introducing Sound Long Term Care Management to local providers and skilled nursing facilities.
  • Functioned as a site coordinator. Developed hospitalist schedule, secured locums coverage, and provider onboarding. Completed other administrative duties based on site needs and as assigned.

RN Case Manager

Frontier Home Health and Hospice
12.2013 - 05.2015
  • Provide skilled nursing care for home health and hospice patients. Collaborate with and refer to interdisciplinary team as necessary to meet patient needs. Familiar with Medicare and Medicaid guidelines.

Registered Nurse

Wyoming Medical Center
05.2003 - 12.2013
  • Staff nurse on medical unit: Responsibilities included assessing and caring for up to six acute patients and supervision of LPNs and CNAs. Collaboration with interdisciplinary team.
  • Charge nurse responsibilities included patient and staff assignments, monitoring hours per patient day and adjusting staffing levels as necessary, providing support and direction for staff when necessary, and caring for assigned patients.
  • Unit educator responsibilities included providing new employee education for all new staff on the medical unit. Assisted with graduate nurse on-boarding education for each graduate nurse residency program.

Education

Master of Science - Nursing

Walden University
Minneapolis, MN
01.2015

Associate Degree - Nursing

Casper College
Casper, WY
01.2003

Skills

  • Continuous Improvement (PDCA, Lean principles)
  • Data Analysis & Visualization (Power BI, Excel, Reporting)
  • Process Mapping & Workflow Redesign
  • Care Management & Care Transitions
  • Training, Education & Facilitation
  • Interdisciplinary Collaboration (clinical & non-clinical)
  • Project & Implementation Support
  • Quality& Performance Metrics Tracking

Timeline

Clinical Performance Nurse

Sound Physicians
05.2015 - Current

RN Case Manager

Frontier Home Health and Hospice
12.2013 - 05.2015

Registered Nurse

Wyoming Medical Center
05.2003 - 12.2013

Associate Degree - Nursing

Casper College

Master of Science - Nursing

Walden University

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