JENNIFER GOLTZ SHRM-SCP
Littleton,CO
Summary
Responsive Human Resource Manager with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations, performance management, talent acquisition and benefit development and administration. Supports leadership while effectively balancing the role of consultant and mentor with gatekeeper to control employer-related risks. Thrives on mentoring business owners and managers with proven success at understanding unique business needs while establishing genuine relationships as an indispensable partner.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Human Resource Manager
MTC Engineering LLC
09.2019 - Current
- Pioneered the development of the Human Resource department, devising comprehensive policies, benefits and creating a robust employee handbook
- Orchestrated companywide Leadership training series to nurture leadership capabilities across all levels
- Spearheaded talent retention initiatives through strategic benefits research, providing personalized support to staff and management
- Streamlined the employee lifecycle, managing recruitment, performance evaluations, disciplinary actions, and conflict resolution
- Maintain human resources regulatory compliance with local, state and federal laws.
Business Development Coordinator
AutoTrek
10.2018 - 09.2019
- Strategically managed incoming sales inquiries from multiple sources, efficiently assigning appointments, and tracking sales numbers
- Conducted in-depth sales analysis to optimize sales efforts and set ambitious yet achievable weekly goals
- Actively participated in the development team for a custom-built Customer Relationship Management (CRM) program, ensuring quality assurance and providing company-wide training.
Project Manager
Judy’s Leisure Tours Inc
12.2013 - 03.2018
- Formulated and executed end-to-end group travel trips, meticulously overseeing each aspect from inception to travel dates.
- Established robust communication channels with attractions, hotels, and travel vendors, ensuring seamless trip arrangements.
- Crafted and maintained the Judy's Leisure Tours Website and Facebook page, strategically enhancing the company's online presence.
Client Relations Specialist/Project Manager
TRACOM Group
08.2006 - 05.2012
- Utilizing the Social Style model, led project management for both facilitated and internal training workshops including the entire training process from planning and scheduling to execution and evaluation.
- Leveraged expertise in the Social Style model to contribute to new company publications, including a Behavioral EQ workbook and a Social Style internet testing portal, MAX
- Ensured exceptional client relations, handling workshop setup, troubleshooting, and shipping with an outstanding error rate of less than 1%.
Billing Account Number (BAN) Account Representative, Project Manager
AT&T Local Services
01.2000 - 01.2006
- Responsible for producing and organizing comprehensive reports that highlighted Local Exchange Carrier (LEC) performance in Governmental 271 hearings.
- Introduced and implemented various process and procedure changes, resulting in improved communication and rapport between AT&T and the varied LEC's. These changes resulted in an up to 50% reduction in rejection rate, which meant a savings of fifty dollars or more per rejection.
- Successfully managed account-related issues and effectively handled escalated discrepancies while maintaining exceptional relationships with both the Account Executives and the Credit Department.
Education
Bachelor of Science - Communication/Advertising, Criminal Justice
University of Idaho
Moscow, IDSkills
- Onboarding, Training and Development
- Building & Maintaining positive relationships with employees
- Recruiting and Hiring Oversight
- Policy and Procedure Writing
- Strategic Thinking
- Proven Change Management
- Effective conflict resolution
- Developing Performance Management
- Fostering a Diverse and Inclusive workplace
- Benefit Development and Administration
Certification
- SHRM-SCP - SHRM Senior Certified Professional
- Understanding and Managing Behavioral Differences
- Introduction to Social Styles
- Adult Mental Health First Aid
Timeline
Human Resource Manager
MTC Engineering LLC
09.2019 - Current
Business Development Coordinator
AutoTrek
10.2018 - 09.2019
Project Manager
Judy’s Leisure Tours Inc
12.2013 - 03.2018
Client Relations Specialist/Project Manager
TRACOM Group
08.2006 - 05.2012
Billing Account Number (BAN) Account Representative, Project Manager
AT&T Local Services
01.2000 - 01.2006
Bachelor of Science - Communication/Advertising, Criminal Justice
University of Idaho
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