JENNIFER L. GOMES
Fall River
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server & Host
El Sarape Mexican Cuisine and Tequila Bar
Blue Bell, PA
07.2022 - 06.2024
- Provided high-volume front-of-house service at a popular Mexican restaurant and tequila bar, serving 60–80 guests per shift and maintaining high standards under pressure.
- Recommended food and beverage pairings and promoted specials to boost nightly sales and guest satisfaction.
- Ensured order accuracy and timely ticket completion by coordinating closely with kitchen staff, reducing ticket times and minimizing waste.
- Trained new team members on POS use, upselling techniques, and safe food-handling; supported a smooth, consistent guest experience.
- Addressed guest inquiries and complaints promptly, preserving positive reviews and repeat business.
Server
Founding Farmers King of Prussia
King of Prussia, PA
02.2020 - 12.2022
- Delivered prompt, friendly service to sections of 8–10 tables, serving 80+ guests per shift during high-volume periods.
- Provided informed menu recommendations and employed suggestive-selling techniques to increase average check and daily sales.
- Accurately entered orders and processed payments using POS systems; communicated effectively with kitchen staff to reduce order errors and speed service.
- Trained and supported 3 new servers on service standards, POS operation, and safety procedures, contributing to faster onboarding.
- Handled guest concerns with calm professionalism, resolving issues to preserve satisfaction and encourage repeat visits.
Server& Hosts
Cafe lift
Narberth, PA
01.2017 - 12.2019
- Delivered exceptional customer service while managing multiple tables and ensuring guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained and mentored new hosts on service standards and operational procedures.
- Developed training materials to enhance onboarding efficiency and host performance.
Education
High School Diploma -
Lower Merion High School
Ardmore, PA05-2021
Skills
- Problem solving - Expert
- Communication - Expert
- Adaptability - Expert
- Critical thinking - Expert
- Time management - Expert
- Exceptional customer service
- Adaptability and willingness to learn
- Sales - Expert
- Teamwork - Expert
- Strong work ethic
- Guest engagement
- Reliability and trustworthiness
- Toddler care experience
- Infant care experience
LANGUAGES
English - Native speaker
Cape Verdean Portuguese - Native speaker
Portuguese - Highly proficient
Timeline
Server & Host
El Sarape Mexican Cuisine and Tequila Bar
07.2022 - 06.2024
Server
Founding Farmers King of Prussia
02.2020 - 12.2022
Server& Hosts
Cafe lift
01.2017 - 12.2019
High School Diploma -
Lower Merion High School