Stacy Hernandez Toral
Concord,United States
Overview
4
4
years of professional experience
Work History
Server
Cracker Barrel Restaurant
Concord, NC
07.2025 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently during peak hours, optimizing workflow and enhancing dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new servers on menu items, service techniques, and restaurant policies to maintain consistent performance.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Receptionist Assistant
Lumina Chiropractic
Wilmington, NC
01.2025 - 05.2025
- Assisted in patient check-in processes, ensuring accurate data entry and documentation compliance.
- Responded to patient inquiries, providing information about services and improving overall satisfaction.
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Managed appointment scheduling to optimize patient flow and enhance office efficiency.
Customer Service/ CEC
Marshalls
12.2021 - 01.2025
- During my almost 3 years at Marshall’s I have worked as a cashier building experience in customer service, I have trained new employees and worked hand in hand with the managers to create a more satisfactory environment for the store employees and customers.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Waitress
Cinco De Mayo- Mexican Restaurant
04.2022 - 09.2022
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on menu knowledge and service techniques.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Utilized point-of-sale system for efficient order processing and payment handling.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
Highschool Diploma -
Northwest Cabarrus Highschool
Concord, North Carolina06-2023
Bachelors in Nursing -
University of North Carolina- Wilmington
Wilmington, North Carolina03-2026
Skills
- Customer Service - Expert
- Communication - Expert
- Ability to work in a Team - Expert
- Medical Terminology - Proficient
- Honest and Reliable - Expert
- Critical-Thinking - Expert
- Problem Solving - Expert
- Strong work ethic- Expert
- Cash handling- Expert
- Sales techniques- Expert
Languages
Spanish - Expert
Portuguese - Competent
Timeline
Server
Cracker Barrel Restaurant
07.2025 - Current
Receptionist Assistant
Lumina Chiropractic
01.2025 - 05.2025
Waitress
Cinco De Mayo- Mexican Restaurant
04.2022 - 09.2022
Customer Service/ CEC
Marshalls
12.2021 - 01.2025
Highschool Diploma -
Northwest Cabarrus Highschool
Bachelors in Nursing -
University of North Carolina- Wilmington