Jennifer Gomez
New Braunfels,TX
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 16 years of experience. Highly effective and comfortable working with people at all levels in organization. Talented business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Accomplished Owner offering 11+ years of progressive experience in the Customer Service industry. Adept at managing operations, financial administration and key program areas.
Knowledgeable Medical Courier with solid background in managing time-sensitive medical deliveries and ensuring compliance with healthcare regulations. Successfully executed critical deliveries while maintaining integrity and confidentiality of medical specimens. Demonstrated proficiency in route optimization and effective communication with healthcare providers.
Diligent Histology Technician with solid foundation in histological techniques and laboratory practices. Successfully contributed to precise sample preparation and staining procedures.
Overview
16
16
years of professional experience
Work History
Histology Technician/Medical Courier
Clinical Pathology Associates
05.2023 - Current
- Reduced turnaround time for test results by streamlining histology procedures and workflow.
- Improved diagnostic accuracy with meticulous attention to detail in slide preparation and staining.
- Maintained a high level of quality control, ensuring accurate and reliable test results for patients.
- Reviewed slides for quality control prior to sending to pathologists.
- Logged specimen samples, handling each expertly to prevent contamination.
- Minimized infection risk by regularly cleaning and disinfecting work areas and equipment.
- Kept grossing room fully stocked with necessary supplies and equipment ready for use.
- Prepared solutions, stains and reagents in accordance with standards.
- Completed complex histological procedures to prepare slides for analysis.
- Embedded tissue specimens into paraffin wax blocks or infiltrated tissue specimens with wax.
- Used glass slides to mount tissues for tests.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
- Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.
- Fostered positive image of company through professional and courteous interactions.
Owner
AJ’s Tile
07.2020 - Current
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
- Applied human resources expertise to optimize hiring, training and performance.
- Exceeded sales goals by 50% through effective employee management. Over a 6 month period of time.
- Managed 5 employees by supervising daily tasks.
- Maintained up-to-date administrative records to monitor operational conditions.
Homemaker
Self
10.2009 - Current
- Promoted good oral and personal hygiene by aiding children with shaving, bathing and teeth brushing.
- Participated in cards, basketball, tag, watch movies, social enlightenment through gatherings, and various fun activities with children to boost mood, improve overall memory and provide light entertainment.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper responsibility and residential coverage on the home front
- Maintained and organized children's rooms and communal spaces to minimize environmental and safety hazards.
Owner/Operator
Mail-N-Things
01.2009 - 10.2009
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Decreased downtime by training 2 employees on company products and sales strategy.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TXSkills
- Scheduling
- Team Oversight
- Capital pursuit
- Strategic Planning
- Staff Management
- Coaching and mentoring
- Verbal and written communication
- Relationship building
- Business administration
- Budgeting
- Profit and Loss
- Operations management
- Cooking
- Personal Chauffer
- Communication Specialist
- Motherly Negotiations
- Incentivized Productions
- Reliable
- Prompt/Timely
- Creative
- Laboratory safety protocols
- Specimen handling
- Slide preparation
- Teamwork
- Multitasking Abilities
- Reliability
- Specimen collection
- Self motivation
- Medical Terminology
- Professionalism
- Data Recording
- Time management abilities
- Tissue Embedding
- Frozen section preparation
- Specimen staining
- Cytology slide preparation
- Teaching and training
Timeline
Histology Technician/Medical Courier
Clinical Pathology Associates
05.2023 - Current
Owner
AJ’s Tile
07.2020 - Current
Homemaker
Self
10.2009 - Current
Owner/Operator
Mail-N-Things
01.2009 - 10.2009
High School Diploma -
New Braunfels High School
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