JENNIFER GOMEZ
Holland,Michigan
Summary
Dedicated and professional individual with strong multi-tasking capabilities and a genuine passion for delivering excellent customer service. Highly organized and detail-oriented, consistently demonstrating ability to develop effective workflows, efficiently manage staff, and foster a positive work environment. Extensive experience in the hospitality industry, committed to continuously improving operations and ensuring the highest level of customer satisfaction.
Overview
8
8
years of professional experience
Work History
Assembler
Haworth
12.2024 - Current
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Utilized tape measure to ensure precise measurements during assembly.
- Operated power tools to assemble components efficiently.
Server
Olive Garden
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Shift Lead
Lg energy solutions
10.2020 - 10.2023
- Trained and supervised new staff to meet high performance standards
- Demonstrated strong leadership skills by managing and motivating team members to increase productivity
- Led and trained lower-skilled employees, enforcing safe and productive work procedures
- Worked closely with management to coordinate daily staffing needs
- Performed quality inspections of completed work to meet company standards
- Performed routine maintenance tasks on equipment such as cleaning, lubricating parts or replacing worn components
- Identified areas of improvement in processes, procedures and workflow efficiency
- Managed inventory levels according to demand by ordering supplies or restocking shelves when necessary
- Collaborated with other departments within the organization to ensure successful completion of projects on time
Server
Logans Roadhouse
04.2017 - 08.2020
- Provided exceptional customer service throughout entire meal experience from ordering until payment was received
- Trained new hires on proper serving etiquette, menu items, and safety procedures
- Maintained cleanliness and orderliness of the dining area at all times
- Performed cash register functions accurately and efficiently
- Assisted customers with selecting menu items that best suited their tastes or dietary restrictions
- Promoted specials and was able to answer any inquiries about them
- Coordinated with kitchen staff to ensure prompt delivery of food orders
Education
High School Diploma -
Holland high school
Holland, Michigan06.2004
Skills
- Crew Monitoring
- Task Prioritization
- Job Assignments
- Individual and Team Goals
- Crew Scheduling
- Safe Work Practices
- Performance Evaluations
- Work Planning and Prioritization
Timeline
Assembler
Haworth
12.2024 - Current
Server
Olive Garden
01.2024 - Current
Shift Lead
Lg energy solutions
10.2020 - 10.2023
Server
Logans Roadhouse
04.2017 - 08.2020
High School Diploma -
Holland high school