JENNIFER GONZALES
Clovis
Summary
Passionate and responsible Memory Care Resident Assistant with proficiency in empowering individual self-sufficiency. Attentive care professional focusing on individuals' unique needs and comforts. Empathetic cultivator of safe and nurturing environment for building meaningful relationships with residents and families.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Resident Assistant
Wheatfields
03.2024 - 08.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ordered two personalized meals daily for 13+ residents, assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Planned fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as dementia, diabetes, Parkinson's disease and schizophrenia.
- Supported needs of 13+ residents under long-term care.
Personal Lines Producer
Western States Insurance Group
08.2022 - 06.2023
- Built loyal clientele and sought out new business development opportunities with networking and referrals
- Developed new policy quotes and explained requirements and limits to potential policyholders
- Delivered superior customer service by explaining insurance products, suggesting policy updates and guiding sales process to address customer needs
- Determined client needs before selecting insurers to underwrite policies.
Server
Various Restaurants
06.2020 - 08.2022
- Demonstrated hospitality and customer service during the guest's dining experience
- Trained new servers in company policies, guest service standards and best practices.
Licensed Insurance Sales Consultant
Farm Bureau Financial Services
02.2011 - 06.2020
- Provided world-class insurance services to existing customer base, boosting client satisfaction and retention
- Helped customers to safeguard assets with catered insurance policies and strategic coverage adjustments
- Cross-checked and met policy requirements to fast-track request processing.
- Managed an extensive portfolio of accounts while ensuring all renewal deadlines were met without lapses in coverage.
- Assisted clients during the claims process by gathering necessary documentation, submitting paperwork accurately, and advocating on their behalf when needed.
Licensed Substitute Teacher
Portales Schools
08.2011 - 05.2020
- Assisted students with assignments by explaining core concepts and promoting critical thinking
- Upheld school discipline standards for individual students and entire classroom.
Education
Early Childhood Education -
Eastern New Mexico University
Portales, NMSkills
- Proficient Multitasker
- Administration and Management
- Immaculate Organizational Skills
- Sales Follow-Up
- Excellent Customer Service
- Positive Collaboration Initiative
- Composure in High-Stress Situations
- Time Management
- Team Player
- Supportive
- Activity Planning
- Documentation And Reporting
Certification
Property/Casualty Producer - New Mexico License
Languages
Spanish
Elementary
Timeline
Resident Assistant
Wheatfields
03.2024 - 08.2024
Personal Lines Producer
Western States Insurance Group
08.2022 - 06.2023
Server
Various Restaurants
06.2020 - 08.2022
Licensed Substitute Teacher
Portales Schools
08.2011 - 05.2020
Licensed Insurance Sales Consultant
Farm Bureau Financial Services
02.2011 - 06.2020
Early Childhood Education -
Eastern New Mexico University
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