Andrea Minicozzi

Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Liaised with key accounts to deliver targeted administrative household support.
• Developed and implemented individual care plans tailored to needs of each client.
• Provided assistance with medication management.
• Assisted clients with physical therapy exercises.
• Helped clients to maintain independence and quality of life.
• Monitored and reported any changes in clients' physical and mental health.
• Identified needs and coordinated plans for travel and out-of-town functions.
• Developed and implemented activities to improve clients' quality of life.
• Facilitated transportation to and from appointments.
• Provided emotional support and companionship to clients.

Organize~Create~Facilitate~Execute~Troubleshoot~Manage Run of Show to Ensure a Seamless Event

• Supervised personnel and directed in wedding task administration and completion.
• Oversaw setup and breakdown of wedding decorations and supplies.
• Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
• Established and managed communications with vendors, confirming service and supply delivery.
• Drafted wedding contracts and other documentation for review with clients and to obtain signatures.
• Worked closely with clients to develop personalized wedding plan that fit within budget.
• Assisted with vendor contracts, negotiating rates and terms with wedding suppliers.
• Collaborated with bridal couple to achieve expectations and vision for wedding.
• Organized logistics and prioritized tasks for small to large-scale weddings.
• Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
• Developed and adhered to timelines to keep ceremony and reception running smoothly.
• Coordinated with vendors in securing necessary supplies and services for wedding.
• Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
• Coordinated travel and accommodations for event attendees.
• Developed creative themes for events and created related activities to engage attendees.
• Trained and supervised event staff to complete tasks on time.
• Implemented protocols and procedures to effectively manage and troubleshoot planning process.
• Researched and identified new vendors and suppliers to obtain competitive pricing.
• Utilized social media to promote events and increase attendance.
• Coordinated transportation and parking arrangements for guests and vendors.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Implemented contingency plans to address last-minute changes or unforeseen events.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Reduced operational risks while organizing data to forecast performance trends.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths..
• Creation of exciting displays personalized the space with heartfelt attention
• Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
• Worked outside in all weather conditions.
• Made sure that products were produced on time and are of good quality.
• Reviewed production schedules and streamlined processes.
• Maintained organized work area by cleaning and removing hazards.

• Manage all Household needs including employees and vendors while working closely with Principal to fulfill necessary tasks.
• Schedule appointments and oversee work for any maintenance required
• Billing and Financial Monitoring
• Maintain standards within the home
• Maintained appropriate filing of personal and professional documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Used discretion when handling confidential information.
• Answered high volume of phone calls and email inquiries.
• Volunteered to help with special projects of varying degrees of complexity.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Led staff and vendors in providing high level of service for owner and guests.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Addressed customer feedback and complaints to maximize satisfaction.
• Coordinated events and worked on ad hoc projects.

• GateKeeper/ Liaison of Multiple Households maintaining impeccable standards.
• Used discretion when handling confidential information.
• Manage and oversee staff, servicemen/women, and numerous vendors of multiple households
• Facilitating and overseeing staff and vendors; daily reports
• Project Manager During two major renovations ; complete restoration effort with goal to keep the original integrity of the home with elevated materials sourced internationally.
• Assistant to the Interior Design team, uphold interior design and aesthetic throughout all households weekly
• Create and maintain multi faceted service manual for multiple households for service staff
• Vendor Management; maintaining an excellent rapport while developing a streamlined comprehensive system with each valuable member
• Create Daily, Weekly, Bi-weekly Monthly and seasonally Maintenance Schedule to ensure optimal Household functions
• Managing the office such as emails, travel plans, dinners, correspondence for all events, filing all documents whether personal business related, household related or otherwise.
• Event Planner: for any/all events from family dinners to Elite Formal Dinners to as large scale as 500 attendee daughters graduation @ Georgetown University to as small scale as just the Principal(s) and myself all requiring impeccably executed high level service standards.
• Front of House/ Gatekeeper during all Social Events
• Daily personal projects/tasks from the Lady of the House
• Manage her dance studio functions
• Manage all guest relations for their household in Southampton coordinating ensuring optimal satisfaction
• 24/7 Concierge for Principals
• Travel between home offices, design and dance studio
• Troubleshoot all household functions; especially when made aware head principal would be on premise; All hands on deck!
• Elder Care/Pet Care
  

• Bartender and Hostess
• Team effort fulfilling the needs of exclusive recurring clientele in a high pace environment
• Cultivated warm relationships with regular customers.
• Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Anticipated and Procreated particular requirements of our regular guests prior to arrival
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Observed servers to provide feedback and coaching in areas requiring improvement.
• Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
• Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
• Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
• Answered customers' questions, recommended items, and recorded order information.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Increased sales significantly by upselling higher-end products to customers.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Inspected dishes and utensils for cleanliness.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Maintained a level of ease and friendly atmosphere during high volumes and vip guest requirements never breaking stride
• Handled Private Parties Solely during peak seasons
• Assisting Owner/Chef during Off Premise Private Events
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.