Jennifer Gonzalez
Los Banos,CA
Summary
Accomplished Business Systems Analyst with a proven track record at DT&O, adept in SAP S/4HANA and facilitating cross-functional problem-solving. Spearheaded Order Data Quality initiatives, achieving a 70% improvement in process efficiency. Expert in business process mapping and solution implementation, driving significant enhancements in software supply chain operations.
Overview
25
25
years of professional experience
Work History
DT&O Project/Program Management Specialist
Hp Inc
, CA
03.2023 - Current
- Led Poly E2E testing and served as a business systems analyst to support Poly integration and define new business process solutions
- Process documentation lead, responsible for documenting processes for the SW/SVC playbook, forming the basis to drive end-to-end alignment
- Solutioned for 34 use cases and implemented 29 new process flows to onboard Poly SW/SVC business effectively
PS Services Process and Capability Engineer
Hp Inc
, CA
01.2021 - 02.2023
- Business Process Architect driving end-to-end process implementation and Business Process (Q2C) automation requirements for a portfolio of services across global and regional organizations, including Category, Delivery, Go-to-Market, Sales Operations, Supply Chain, and Finance
- Projects included:
- Microsoft CSP Expansion: Leading the expansion of Microsoft’s Cloud Solution Provider program
- HP Proactive Insights Experience Management NSI: Overseeing the implementation of HP’s Proactive Insights Experience Management
- Enabling Digital Services: Facilitating the deployment of Proactive Insights and Wolf digital services
- AWS Marketplace Enablement: Enabling Security & Manageability SaaS sales through the AWS Marketplace
- Teradici & Poly Integration: Managing the integration of Teradici and Poly services
- HP Subscription Service: Leading the development and implementation of HP’s subscription service offerings
LES Ops Software SC Project/Program Management
Hp Inc
, CA
01.2015 - 12.2020
- Managed all aspects of Personal Systems NPI launch activities, ensuring 100% on-time delivery of new software products for Go to Market and sales enablement (HP sales & channel sales)
- Designed new fulfillment solutions for software business opportunities with industry partners and independent software vendors, serving as the team subject matter expert
- Developed and conducted training for new product introductions, quality assurance, end-to-end processes, and tool transitions
- Consulted on SharePoint integrations, migrations, and workflow development, acting as the team consultant
- Led the design, testing, and implementation of the HPI New Product/Service Introduction Site, tracking product release setups for all GBUs
- Reduced NPI timeline by 50% through innovative process improvements
- Created and implemented new supply chain models, including a 5-year deal with BASF for Zebra products, Microsoft Cloud products for DaaS, 2CheckOut invoice process, and DaaS proactive management
- Improved order data quality by 70% as a representative of the Software Supply Chain on the Channel Expansion Program
- Owned all software-related aspects of the ERP Simplify Project, providing SME support, design, testing, and training across multiple towers
- Secured $50k funding from the ERP team to support PDAPI development work implemented in R2
EG Software Service SC Project/Program Management
Hewlett Packard
, CA
01.2011 - 01.2014
- Responsible for providing technical and business leadership in the initiation, design, development, implementation, and management of cross-functional and cross-organizational new software product introduction programs
- Successfully launched all programs 100% on-time
- Reported NPI metrics and release performance and trends
- Presented quarterly to Executive (L3) Management
- Executed VMware Enterprise License Agreement with HP
- 100% on-time
- Created 351 new product numbers & re-purposed 108 product numbers, enabling $86M in revenue that realized a $15M profit over 3yrs
- Successfully implemented Brocade Software & XP Operating Software e-Delivery Projects enabling fulfillment of orders from (20 days to 3 days)
- Responsible for creating & maintaining Software Supply Chain process documentation
- Expanded Enterprise License Agreement process to enable creation of custom product numbers for General Motors, Cerner & HortonWorks
ISS Operations Release Management
Hewlett Packard
, CA
01.2000 - 01.2010
- Provided technical and business leadership in the initiation, design, development, implementation, and management of cross-functional and cross-organizational new software product introduction programs, achieving 100% on-time launches
- Reported NPI metrics and release performance trends, presenting quarterly to Executive (L3) Management
- Executed VMware Enterprise License Agreement with HP, creating 351 new product numbers and repurposing 108 product numbers, enabling $86M in revenue and realizing a $15M profit over three years
- Implemented Brocade Software & XP Operating Software e-Delivery Projects, reducing order fulfillment time from 20 days to 3 days
- Created and maintained Software Supply Chain process documentation, ensuring clarity and consistency
- Expanded Enterprise License Agreement process, enabling the creation of custom product numbers for General Motors, Cerner, and HortonWorks
Skills
- SAP S/4HANA
- Master Data Setup
- Order Management
- Vendor Management
- Office 365
- SharePoint
- ICost/C4 Manager
- WW Classification tool
- OSS reporting
- Business Intelligence reporting
- Eclipse
- Business Process Mapping
- Change Management
- Facilitating cross-functional problem-solving
- Process documentation
- User acceptance testing
- Requirements definition
- Data migration
- Cross-functional collaboration
- Solution implementation
- Root-cause analysis
- Gap analysis
Timeline
DT&O Project/Program Management Specialist
Hp Inc
03.2023 - Current
PS Services Process and Capability Engineer
Hp Inc
01.2021 - 02.2023
LES Ops Software SC Project/Program Management
Hp Inc
01.2015 - 12.2020
EG Software Service SC Project/Program Management
Hewlett Packard
01.2011 - 01.2014
ISS Operations Release Management
Hewlett Packard
01.2000 - 01.2010