JENNIFER CHA GONZALEZ
Temple,Texas
Summary
Dedicated and highly disciplined Correctional Officer with 2 years and 9 months of experience at the Bell County Sheriff's Office. U.S. Army veteran (92G) with strong accountability and teamwork. TCOLE-certified with proven ability to maintain safety, enforce regulations, and manage high-risk inmate populations. Bachelor’s degree in Computer Information Science (Data Analysis).
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Correctional Officer (Jailer)
Bell County Sheriff's Office
Texas
2023 - Current
- Supervise and monitor inmates for safety and order
- Enforce rules and procedures
- Conduct searches and counts
- Respond to emergencies and conflicts
- Prepare incident reports and documentation
- Escort inmates securely
Insurance Coordinator
Coast Dental & Orthodontics
Killeen, TX
06.2022 - 06.2023
- ## Industry-Standard Skills
- Process insurance claims accurately and efficiently to support patient care needs.
- Verify patient insurance information to confirm coverage before treatment services.
- Maintain organized records of patient interactions and insurance communications for reference.
- Coordinate with dental teams to facilitate timely processing of claims submissions.
- Update patient files regularly to reflect current insurance details and status changes.
- Resolve discrepancies in billing by collaborating with the finance department directly.
- Streamline documentation processes, enhancing efficiency in insurance claim handling procedures.
- Verified insurance and communicated coverage to staff and patients.
Airline Customer Service Agent
Spirit Airlines Inc.
Austin, TX
10.2021 - 01.2022
- ## Industry-Standard Skills
- Greet passengers warmly to create a welcoming airport environment.
- Process check-ins quickly and accurately using airline reservation systems.
- Handle baggage claims and assist with lost luggage inquiries efficiently.
- Maintain clear communication with team members regarding flight updates and passenger needs.
- Provide accurate information about flights, services, and travel policies to customers.
- Resolve ticketing issues and customer complaints with professionalism and empathy.
- Facilitate boarding procedures by verifying passenger documents and ensuring compliance.
- Streamline check-in processes to reduce wait times for passengers at busy periods.
- Enhance customer satisfaction by actively listening to concerns and providing effective solutions.
- Collaborate with colleagues to improve service delivery in high-pressure situations.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
Travel Consultant
Teleperformance USA
Killeen, TX
05.2019 - 10.2021
- ##Industry-Standard Skills
- Greet clients warmly and provide assistance with travel inquiries and bookings.
- Utilize reservation systems to process customer requests for flights and accommodations.
- Maintain organized records of travel itineraries and client communications for reference.
- Communicate clearly with clients regarding travel policies, schedules, and requirements.
- Research destinations to provide tailored recommendations based on client preferences.
- Coordinate travel arrangements, including transportation, lodging, and activity planning for clients.
- Resolve traveler concerns promptly by offering solutions that meet their needs effectively.
- Streamlined booking processes to enhance client satisfaction during peak travel seasons.
- Improved accuracy in travel documentation by double-checking details before finalizing bookings.
- Fostered positive relationships with clients through attentive service and follow-up communication.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Disability Claims Specialist
Department of Veterans Affairs
Austin, TX
03.2016 - 03.2018
- ### Target Role Aligned
- Evaluated disability claims to determine eligibility based on established criteria.
- Collaborated with medical professionals to gather necessary documentation for claim processing.
- Reviewed and analyzed customer information to facilitate timely benefits determination.
- Communicated clearly with veterans regarding the status of their claims and benefits.
- Simplified claim documentation processes, enhancing accuracy and reducing processing time significantly.
- Identified discrepancies in claims, leading to improved resolution methods and client satisfaction.
- Streamlined communication channels between departments, fostering collaboration and efficient claims handling.
- Utilized case management systems to track and manage ongoing disability claims effectively.
- Maintained meticulous records of interactions, ensuring compliance with regulatory requirements consistently.
- Trained colleagues on best practices for handling complex disability claims efficiently.
- Assisted in creating training materials for new staff members that led to increased understanding of company policies and procedures related to disability claims management.
- Streamlined communication between departments by establishing clear protocols, leading to enhanced collaboration in resolving claims issues.
- Effectively negotiated settlements for disputed claims, minimizing company exposure while maintaining client satisfaction levels.
- Improved claim processing efficiency by streamlining workflow procedures and implementing new software tools.
- Increased client retention rates by building strong relationships through regular follow-ups and updates on claim status.
- Managed high caseloads effectively, ensuring all disability claims were processed promptly and accurately.
Culinary Specialist
Army
Fort Hood, TX
07.2011 - 12.2014
- ### Culinary Specialist Experience Statements
- **Target Role Aligned:**
- Prepared and cooked a variety of nutritious meals for service members daily.
- Maintained cleanliness and sanitation standards in kitchen areas and food storage.
- Monitored inventory levels to ensure availability of essential ingredients and supplies.
- Collaborated with team members to deliver efficient meal service during peak hours.
- Implemented streamlined food preparation processes, enhancing overall kitchen productivity significantly.
- Developed new recipes that increased meal variety while adhering to nutritional guidelines.
- Trained junior staff on proper cooking techniques and kitchen safety practices effectively.
- Utilized food safety protocols to prevent contamination and ensure meal quality.
- Operated kitchen equipment proficiently, including grills, ovens, and food processors.
- Conducted regular quality checks on prepared dishes to maintain high culinary standards.
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
- Mentored junior culinary staff, fostering professional growth and supporting skill development.
- Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Maintained a clean and sanitary kitchen environment in compliance with health department regulations.
- Reduced food waste through efficient inventory management and proper rotation of ingredients.
- Upheld the highest standards of quality control throughout all stages of food production from ingredient sourcing to final plating.
- Boosted employee morale through transparent communication regarding performance feedback and opportunities for advancement within the company structure.
Education
Bachelor of Science - Computer Information Science (Data Analysis)
Texas A&M University Central Texas
Killeen, TX12.2021
Skills
- Security
- Inmate Supervision
- Conflict Resolution
- Emergency Response
- Report Writing
- Communication
- Attention to Detail
Certification
TCOLE Certified Jailer
MILITARY EXPERIENCE
- United States Army – 92G Culinary Specialist
- Honorable Discharge
- Worked in high-pressure environments
- Maintained safety and sanitation standards
- Demonstrated discipline and teamwork
Languages
Korean
Native or Bilingual
Timeline
Insurance Coordinator
Coast Dental & Orthodontics
06.2022 - 06.2023
Airline Customer Service Agent
Spirit Airlines Inc.
10.2021 - 01.2022
Travel Consultant
Teleperformance USA
05.2019 - 10.2021
Disability Claims Specialist
Department of Veterans Affairs
03.2016 - 03.2018
Culinary Specialist
Army
07.2011 - 12.2014
Correctional Officer (Jailer)
Bell County Sheriff's Office
2023 - Current
Bachelor of Science - Computer Information Science (Data Analysis)
Texas A&M University Central Texas