Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Gonzalez

Albuquerque,NM

Summary

Dynamic and results-driven professional with extensive experience in patient care at El CASTILLO. Proven ability to enhance operational efficiency and ensure high satisfaction levels through compassionate communication and effective problem-solving. Skilled in vital signs monitoring and adept at multitasking in fast-paced environments, fostering teamwork and collaboration.

Overview

12
12
years of professional experience

Work History

CNA

El CASTILLO
Santa Fe
08.2019 - Current

I help people with their ADLs, and trained for CPR.

Customer Service Cashier

DAKKYA
Santa Fe
08.2023 - 05.2024
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers in selecting products, enhancing overall shopping experience.
  • Managed cashier register.
  • Resolved customer inquiries and complaints to maintain satisfaction levels.

Package Handler

UPS
Santa Fe, NM
08.2021 - 03.2022
  • Operated package sorting equipment to ensure accurate and efficient processing of shipments.
  • Maintained compliance with safety standards while handling packages in fast-paced environment.
  • Collaborated with team members to optimize workflow and minimize delays in package delivery.
  • Made corrections to address.

Med Technician/ CNA

Legacy at Santa Fe
Santa Fe, NM
11.2017 - 08.2019

Helped residents with their ADLs.

Made sure their medication is stocked and delivered on time.

Guide staff and residents in emergencies.

CNA

Pacifica
Santa Fe, NM
02.2017 - 11.2017

Helped residents with their ADLs.

Shift Manager

Blake’s Lota Burger
Santa Fe, NM
08.2014 - 02.2017
  • Supervised daily operations, ensuring adherence to quality standards and company policies.
  • Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
  • Implemented process improvements that increased operational efficiency and reduced wait times.
  • Monitored inventory levels, coordinating timely restocking to prevent shortages during peak hours.
  • Resolved customer complaints promptly, maintaining high satisfaction levels and positive dining experiences.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.

Education

High School Diploma -

Capital High School
Santa Fe, NM
05.2016

Skills

Time management

  • Customer service
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Cash management
  • Inventory management
  • Multitasking and organization
  • Positive and professional
  • Team collaboration

Patient care

Vital signs monitoring

Compassion and empathy

Attention to detail

Compassionate communication

Emergency response

Problem-solving

Multitasking and organization

Team collaboration

Flexibility and adaptability

Lifting and transferring

Reliable team player

Safety precautions

Electronic charting

Adaptable

Documentation expert

Quick problem solver

Calm and level-headed under duress

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Cashier

DAKKYA
08.2023 - 05.2024

Package Handler

UPS
08.2021 - 03.2022

CNA

El CASTILLO
08.2019 - Current

Med Technician/ CNA

Legacy at Santa Fe
11.2017 - 08.2019

CNA

Pacifica
02.2017 - 11.2017

Shift Manager

Blake’s Lota Burger
08.2014 - 02.2017

High School Diploma -

Capital High School