Jennifer Goodwin
Scottsdale,AZ
Summary
Dynamic and customer-focused professional with experience at Casino Arizona at Talking Stick Resort, excelling in guest relations and POS operation. Proven ability to enhance customer satisfaction through efficient service and problem-solving skills. Recognized for maintaining food safety compliance and fostering teamwork, ensuring a positive experience for all patrons.
Overview
7
7
years of professional experience
Work History
Concessions Cashier
Casino Arizona at Talking Stick Resort
01.2020 - 07.2025
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Responded to customer complaints to help resolve issues.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Supported team members with various needs depending on customer influx and demand.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Cashier
99 Cents Only
03.2018 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Skills
- Safe food handling
- Surface cleaning
- Cooking
- Food storage
- Guest relations
- POS operation
- Fast and efficient service worker
- Team member training
- Cleaning and sanitation
- Workspace maintenance
- Food handling safety
- Cash handling
- Food handling
- Food safety compliance
- Basic math
- Teamwork and collaboration
- Team player
- Problem-solving
- Cleaning and organization
- Reliability
- Cleaning
- Excellent communication
- Team leadership
Languages
Spanish
Full Professional
Timeline
Concessions Cashier
Casino Arizona at Talking Stick Resort
01.2020 - 07.2025
Cashier
99 Cents Only
03.2018 - 01.2020
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