Jennifer Goolsby
Ooltewah,TN
Summary
Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Skilled Lifeguard consistently remains calm and focused in stressful environments. Talented in swim instruction for all ages. Committed to promoting safety in and around large bodies of water. Certified in First Aid/CPR/AED. Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Babysitter
McKee Foods
01.2024 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Organized and cleaned after activities by picking up toys and straightening up play room.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Communicated with parents regarding children's progress and development, raising any issues.
Barista
Wired Coffee Bar
01.2020 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
FOH Team Member
Chic-Fil-A
09.2024 - Current
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Reset tables between guests by restocking low items and wiping down surfaces.
Lead Janitor
McKee Foods
06.2020 - 12.2023
- Consistently maintained compliance with established industry standards for sanitation practices during all cleaning operations.
- Contributed to a healthier work environment by addressing potential hazards and implementing appropriate safety measures.
- Ensured timely completion of tasks through efficient scheduling and prioritization of duties based on facility needs.
- Reduced maintenance costs by regularly inspecting equipment and promptly reporting any issues to management.
- Achieved a cleaner and safer environment by thoroughly maintaining all assigned areas, including restrooms, offices, and common spaces.
- Received positive feedback from clients regarding the cleanliness of facilities under my supervision.
Lifeguard
McKee Foods
05.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Responded to patron incidents in professional and timely manner.
- Cleared pool areas of debris and hazardous objects to increase safety.
Education
High School Diploma -
Collegedale Academy High School
Collegedale, TN05.2024
Skills
- Patience and Empathy
- Time Management
- Strong Work Ethic
- Reliability
- Following Directions
- Dependability
- Childcare
- Activity Planning
- Light Housekeeping
- Licensed driver
- Professionalism and Discretion
- CPR Certified
- Emergency Response
- Creative Thinking
- Cooking
- Computer Use
Certification
- First Aid/CPR Certified
Drawing, Painting, Reading, Writing, Working Out, Cooking, Playing Soccer, and Learning New Things.
I love engaging in hobbies like drawing and painting because it's calming and lets me be creative. It's my form of self-expression that brings me joy and satisfaction when I get to bring my thoughts and visions to life on canvas or paper.
Reading is like embarking on a journey to different worlds, time periods, and perspectives without leaving the comfort of your home. It's also another way I like to relax and enjoy my alone time.
Writing offers a similar escape, allowing me to create my own worlds, characters, and narratives. Whether it's poetry, fiction, or personal reflections, the process of putting pen to paper (or fingers to keyboard) can be incredibly fulfilling for me when I weave words into stories or convey my thoughts and emotions.
Working out is not just about physical health but also mental well-being for me. Exercise boosts my mood and energy levels, leaving me feeling refreshed and invigorated. Plus, achieving fitness goals and seeing progress over time is incredibly rewarding.
Playing soccer is a thrilling combination of physical activity, teamwork, and competition. I love having the opportunity to get out and play with my team every now and then.
Cooking is another one of those things that allows me to be creative, but it also allows me to make delicious meals for the people I love. The satisfaction of creating a delicious meal to share with loved ones is unmatched. Every step of the cooking process is a source of enjoyment for me.
Languages
English
Native or Bilingual
French
Elementary
Spanish
Elementary
References
Edit later
Timeline
FOH Team Member
Chic-Fil-A
09.2024 - Current
Babysitter
McKee Foods
01.2024 - Current
Lifeguard
McKee Foods
05.2022 - 08.2022
Lead Janitor
McKee Foods
06.2020 - 12.2023
Barista
Wired Coffee Bar
01.2020 - 08.2024
High School Diploma -
Collegedale Academy High School
- First Aid/CPR Certified
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