Jennifer Goorchenko
Lomita,CA
Summary
Dynamic leader with proven expertise in customer relations and conflict resolution. Skilled in enhancing organizational performance through effective communication strategies. Committed to fostering positive consumer interactions and driving satisfaction. Ready to apply leadership skills to achieve measurable results.
Overview
2027
2027
years of professional experience
Work History
Chief Executive Officer
Palos Verdes Peninsula Association Of Realtors
Rolling Hills Estates, California
01.2022 - 05.2026
- Directed operational management of real estate services and resources for agents and members
- Developed and sourced training programs to enhance agents' sales techniques and market knowledge
- Coordinated marketing strategies to enhance member visibility and engagement
- Created a database with historical membership data in order to create monthly and annual membership reports to the Board of Directors meetings each month
- Worked with the Board of Directors to establish and update policies, procedures, and protocols that improved operational efficiency across the organization
- Developed strategic initiatives to enhance real estate community engagement.
- Negotiated and approved contracts between the Association and its vendors, suppliers and other external entities
- Facilitated communication between board members, staff members, and other stakeholders
- Represented the Association at conferences, trade shows, networking events and various meetings and other events
- Evaluated current products and services in order to develop strategies for improvement
- Implemented new technologies to streamline processes across the Association
- Negotiated and approved contracts between the Association and its vendors, suppliers and other external entities
- Ensured compliance with government regulations regarding safety standards and labor laws
- I
Office Manager
Palos Verdes Peninsula Association Of Realtors
Rolling Hills Estates, California
10.2020 - 01.2022
- Managed daily office operations and maintained organized administrative procedures.
- Coordinated schedules and meetings for team members and leadership staff.
- Oversaw office supply inventory and facilitated timely procurement processes.
- Streamlined communication between departments to enhance workflow efficiency.
- Provided support for events, including member meetings and community outreach initiatives.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Reviewed files and records to obtain information and respond to requests.
REALTOR and Real Estate Office Manager
Vista Sotheby's International Realty
Redondo Beach, California
2014 - 2020
- Coordinated weekly meetings with agents to review new listings and strategies.
- Assisted agents in completing transaction paperwork and ensuring compliance.
- Maintained client databases utilizing industry-standard software tools for accuracy.
- Developed vendor relationships to secure competitive pricing on services.
- Conducted market research to assess potential customer needs and preferences.
- Collaborated with company leaders to define and achieve strategic goals.
- Managed office operations, providing support during peak periods to enhance productivity when necessary.
Residential Realtor
Keller Williams Palos Verdes Realtors
Rolling Hills Estates, California
2004 - 2014
- Guided clients through property buying and selling processes.
- Conducted market research to identify pricing trends and opportunities.
- Coordinated property showings and open houses for potential buyers.
- Prepared and presented property listings using professional marketing materials.
- Negotiated contracts and agreements between buyers and sellers.
- Built strong relationships with clients through effective communication.
- Utilized real estate software for transaction management and documentation.
- Stayed updated on local market conditions and regulatory changes.
- Regularly attended continuing education classes in order to stay up-to-date on new laws and regulations affecting real estate sales.
- Communicated regularly with clients via phone, email or text message to provide updates on progress.
- Provided guidance to clients throughout the entire process from initial offer to closing date.
- Managed real estate transactions from initiation to closing.
- Collaborated with lenders, appraisers, title companies and inspectors during closings.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Compiled comparative market analysis to determine competitive listing prices for sellers.
- Negotiated purchase agreements between buyers and sellers.
- Researched and determined competitive market price.
- Promoted listings on social media and print advertisements.
- Conducted open houses and arranged private showings of properties.
- Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
- Accompanied buyers during property inspections.
- Promoted properties via advertisements, open houses and multiple listing services.
- Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
- Organized property tours for potential buyers, highlighting key features of each property visited.
- Promoted sales through advertising, open houses and Multiple Listing Services.
- Researched local zoning regulations and deed restrictions prior to listing a property.
- Assisted homeowners with relocation and moving services after sale of each home.
- Participated in multiple listing services to ensure maximum exposure of listed properties.
- Maintained detailed records of client interactions and transactions.
- Inspected properties prior to listing them in order to assess condition and identify necessary repairs or improvements.
- Prepared contracts, leases and other legal documents as required by state laws.
- Generated list of properties to meet specific client needs.
- Developed marketing materials to promote properties for sale.
- Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
- Identified potential sales or projects in line with client's historical buying trends, and proposed profitable opportunities to initiate purchase offers.
- Managed online listings through websites such as Zillow or Trulia in order maximize visibility of properties for sale.
- Monitored changes in the real estate industry that could affect the value of a property.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
- Showed prospective buyers a range of available homes within their price range.
- Represented buyers and sellers in major real estate transactions.
- Coordinated with other real estate agents to facilitate successful transactions.
- Monitored escrow process, coordinated contingency removal of property inspection and reviewed timely closing of escrow.
- Maintained current and accurate CRM database of prospective customers.
- Assisted clients in determining their desired home features, budget and location.
- Developed extensive professional network with real estate investors.
- Evaluated mortgage options to help clients obtain financing at best rates and terms.
- Attended networking events such as conferences or seminars in order to build relationships with other professionals in the field.
- Analyzed market statistics to identify trends and evaluate current property listings.
- Conducted open houses and showings of properties to prospective buyers.
- Managed multiple projects simultaneously while meeting deadlines.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Showed residential properties and explained features, value and benefits of available homes.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Presented properties to potential buyers and addressed questions.
- Facilitated closing processes between lender, mortgage companies, buyers and sellers.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Communicated with clients to determine property needs and budget constraints.
- Increased personal revenue by completing multiple home and property sales.
- Coordinated property tours and communicated with buyers to assist with inspections and appraisals.
- Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of real estate industry.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Liaised between sellers and buyers for profitable and efficient sales.
- Promoted active listings through social media marketing, open houses and newsletters.
- Prepared newly purchased homes for clients prior to arrival.
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Developed and presented purchase offers to sellers for consideration.
Realtor
Keller Williams Realty, Alaska
Anchorage, Alaska
2004 - 2008
- Assisted clients with buying and selling residential properties throughout transaction process.
- Conducted market research to determine property values and identify trends.
- Prepared listings and marketing materials to promote properties effectively.
- Coordinated property showings and open houses for prospective buyers.
- Negotiated contracts between buyers and sellers, ensuring favorable terms.
- Maintained client relationships through regular communication and updates.
- Collaborated with mortgage brokers and inspectors to facilitate seamless transactions.
- Utilized real estate software to manage listings and maintain accurate client information.
Education
Associate of Arts -
El Camino College
Torrance, CA01-1997
Completion of Real Estate License Course - Real Estate
Revei Real Estate School
Online, And Orange, California01-1996
Some College (No Degree) -
UC Santa Cruz
Santa CruzSkills
- Client relationship management
- Strategic partnerships
- Operational management
- Staff collaboration (on-site and remote)
- Contract negotiation
- Marketing strategy development
- Customer relationship management
- Colleague collaboration (on-site and remote)
- Team leadership
Accomplishments
- 2011 - Was presented the"Cultural Ambassador Award" from Keller Williams Realty International
(out of 77,000 agents in the company) - 2011 - Was Presented the "Distinguished Service Award" in recognition of distinguished and unselfish service to the Palos Verdes Peninsula Association of REALTORS ®️
- 2014 - Was presented the "REALTOR®️of the Year Award from my local association of REALTORS ®️
- 2013- Was elected by the my local association to hold a position on the Board of Directors for the California Association of REALTORS ®️ for 2014 and 1015
- 2017 - Was nominated and elected by the Palos Verdes Peninsula Association of REALTORS®️ as Association President
Timeline
Chief Executive Officer
Palos Verdes Peninsula Association Of Realtors
01.2022 - 05.2026
Office Manager
Palos Verdes Peninsula Association Of Realtors
10.2020 - 01.2022
REALTOR and Real Estate Office Manager
Vista Sotheby's International Realty
2014 - 2020
Residential Realtor
Keller Williams Palos Verdes Realtors
2004 - 2014
Realtor
Keller Williams Realty, Alaska
2004 - 2008
Associate of Arts -
El Camino College
Completion of Real Estate License Course - Real Estate
Revei Real Estate School
Some College (No Degree) -
UC Santa Cruz