Jennifer Gorslin

Wittmann,AZ

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Work History

Center Director

Choices Pregnancy Center

04.2011 - Current

Fostered caring and safe environment for clients/staff and volunteers.
Cultivated and strengthened relationships with clients and volunteers.
Kept facility in compliance with all applicable standards and laws.
Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Trained new employees on proper protocols and customer service standards.
Recruit/interview/ hiring of staff and volunteers.
Monthly reports
Annual reports
Center security
Manage center budget
Work with medical staff to insure enough availability for appointments.
Advocate for clients
Follow HIPPA regulations
Community engagement representing Choices
Answer multiple phone lines
Scheduling for staff
Scheduling for clients

Assistant Director

Adventures In Learning Preschool

03.2004 - 12.2006

Daily operations of school
Accounting/billing.
Planned/conducted staff meetings.
Utilized Microsoft Word/Word Perfect to track attendance, meal counts.
Created monthly parent newsletters.
Implementation of lesson plans.
Employee schedules.
Answered multiple phone lines.
Interviewed/screened applicants.
Led teams of up to 14 personnel, supervising daily performance as well as training and improvement plans

Education

General

Alhambra High School, Phoenix, AZ

05.1991

Skills

Volunteer Recruitment
Coaching and Training
Performance Monitoring and Evaluation
Emergency First Aid
Oversee Administrative Functions
Hiring and Onboarding
Team Development

Team Meetings
Policy Development and Enforcement
Records Organization and Management
Community Engagement
Staff Evaluations
Desktops, Laptops and Mobile Devices
Mentoring

Timeline

Center Director - Choices Pregnancy Center

04.2011 - Current

Assistant Director - Adventures In Learning Preschool

03.2004 - 12.2006

Alhambra High School - , General