Jennifer Greenland
Wake Forest,NC
Summary
A dynamic leader with a proven track record at Consultwebs, I excel in strategic planning and team development. Spearheaded cross-functional teams to enhance production processes and on-time delivery of our client's websites, boosting customer satisfaction. Skilled in KPI tracking and workflow optimization, my approach fosters staff growth and operational excellence, achieving significant improvements in productivity and morale.
Overview
17
17
years of professional experience
Work History
Director of Production
Consultwebs
03.2018 - Current
- Participated in weekly meeting with CFO, President, HR and company Directors to create and implement company vision.
- Facilitated open communication channels among team members to address concerns promptly, enhancing workplace morale and building a positive company culture.
- Responsible for new hires and ensuring seamless integration into the workforce and boosting overall productivity through effective onboarding procedures.
- Managed a cross-functional team to achieve consistent on-time delivery of attorney websites, ensuring customer satisfaction.
- Studied department operations to assist with development of new or improved methods of production processes.
- Standardized of production procedures, job roles, and quality assurance guidelines.
- Developed a company-wide communication guide, SOP template, Change Management documentation and procedures, and other tools used for company success.
- Reviewed work for quality and compliance with company standards and design and coding specifications.
- Established performance metrics for monitoring progress towards achieving production targets, facilitating continuous improvement efforts.
- Mentored junior staff members, fostering professional growth and developing future leaders within the organization.
Production Lead
Consultwebs
03.2013 - 03.2018
- Organized work to meet Agreement terms and deliverables for clients.
- Facilitated regular team meetings to discuss progress updates, address concerns, share best practices, or brainstorm innovative solutions for operational challenges.
- Functional management for team of developers, designers, SEO and content specialists
- Evaluated employee performance regularly, identifying opportunities for growth, development, or necessary corrective actions.
- Conducted all project management tasks for all clients requiring new website and related services.
- Provided detailed project status updates to stakeholders and executive management.
- Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
- Aided in updating job descriptions regularly, keeping them relevant to current market trends and organizational needs.
- Conducted performance reviews and provided feedback to managers on employee performance.
Project Manager
Consultwebs
01.2011 - 03.2013
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
Support Technician
Consultwebs
08.2008 - 03.2011
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Built websites and collaborated with designers, developers and content team to assist with fixes
- Provided website maintenance for WordPress, Frontpage, and other website types
- Manged minor css and html fixes
- Updated documentation and produced reports.
Education
Bachelor of Science - Psychology
Fayetteville State University
Fayetteville, NC12-2024
3yr Diploma - Native Child & Family Worker
Confederation College of Applied Arts And Tech
Thunder Bay, Ontario06-2002
Skills
- Team development
- Strategic planning
- KPI tracking
- Training skills
- Workflow optimization
- Staffing management
- Strong leadership
Languages
English
Native or Bilingual
Interests
- Music
- Photography
- Adventure Travel
- Road Trips
- Personal Development and Self-Improvement
Timeline
Director of Production
Consultwebs
03.2018 - Current
Production Lead
Consultwebs
03.2013 - 03.2018
Project Manager
Consultwebs
01.2011 - 03.2013
Support Technician
Consultwebs
08.2008 - 03.2011
Bachelor of Science - Psychology
Fayetteville State University
3yr Diploma - Native Child & Family Worker
Confederation College of Applied Arts And Tech
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