Jennifer Gricher
Lee's Summit,MO
Summary
Experienced with managing claims processes and leading teams to ensure efficient and accurate handling. Utilizes strong analytical skills and attention to detail to identify issues and implement effective solutions. Track record of fostering teamwork and maintaining high standards in claims management.
Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claims Supervisor
Customized Services Administrator Dba Trip Mate
03.2010 - 01.2025
- Assisted in the recruitment and selection of new claims examiners, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Reduced claim processing time by implementing efficient workflow improvements and streamlining processes.
- Established and checked procedures, monitored reports and updated internal files.
- Developed strong relationships with external partners such as carrier representatives and regulatory agencies to facilitate effective information exchange during claim investigations.
- Complied with established internal controls and policies.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Determined proper course of action for claims processing.
- Collaborated with various departments to develop and implement strategies for improving overall claims handling process.
- Resolved complex claims issues with thorough investigation, resulting in fair settlements for all parties involved.
- Conducted regular audits of claim files, ensuring compliance with company policies and industry regulations.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Achieved high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Ensured timely resolution of escalated claims by working closely with claims support and various other departments.
- Optimized resources allocation by monitoring workload distribution among team members, leading to increased efficiency within the department.
Education
High School Diploma -
William Chrisman
Independence, MO05-1989
Skills
- Specialized Knowledge in Claims Administration
- Regulatory Interpretation
- Audit Oversight
- Team Morale Boosting
- Claims Administration
- Team management
- Experienced with MS Office Suite
- Quality assurance
- Performance monitoring
- Procedure implementation
- Regulatory Compliance
- Customer Satisfaction Oversight
- Claims investigation and research
- Insurance Compliance Knowledge
- Collaborative Teamwork
- Effective Time Management
- Detail-Oriented Mindset
- Analytical Problem-Solving
- Effective Multitasking
- Steadfast Reliability
- Analytical Problem-Solving
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Self motivation
- Conflict resolution
- Recruitment and hiring
- Goal setting
- Professionalism
- Written communication
Certification
Licensed in Accident & Health and Property Causality lines of insurance.
Timeline
Claims Supervisor
Customized Services Administrator Dba Trip Mate
03.2010 - 01.2025
Licensed in Accident & Health and Property Causality lines of insurance.
High School Diploma -
William Chrisman
Similar Profiles
Nadia Afrin NipaNadia Afrin Nipa
Legal Advisor at Your Trip Mate Ltd.Legal Advisor at Your Trip Mate Ltd.
George RagerGeorge Rager
Customer Service Rep/Inventory Administrator at Customized Distribution ServicesCustomer Service Rep/Inventory Administrator at Customized Distribution Services
Dagoberto SabogalDagoberto Sabogal
Warehouse Forklift Operator at Customized Distribution ServicesWarehouse Forklift Operator at Customized Distribution Services