Jennifer Guerra
SUPERIOR,AZ
Summary
Proven Housekeeping Room Attendant with a track record of enhancing guest satisfaction at Crowne Plaza Resort Hotel. Skilled in meticulous cleaning, including bathrooms and dusting, coupled with exceptional guest relations. Demonstrated ability to maintain pristine environments, ensuring a 20% increase in positive guest feedback. Expert in leveraging both hard and soft skills to exceed employer expectations.
Overview
3
3
years of professional experience
Work History
Housekeeping Room Attendant
Crowne Plaza Resort Hotel
02.2021 - 02.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
Diploma - General
Superior High School
Superior, AZ05.1991
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
Timeline
Housekeeping Room Attendant
Crowne Plaza Resort Hotel
02.2021 - 02.2024
Diploma - General
Superior High School
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