Jennifer Guerrant
Lima,OH
Summary
Enthusiastic Account Specialist eager to develop company business by providing top-notch customer service and sales support. Ready to offer 20 years' experience in the Lawn Care industry to a new position at Trugreen.
Overview
29
29
years of professional experience
Work History
Commercial Account Specialist
TruGreen Lawn Care
12.2012 - Current
- Leveraged strong analytical skills to evaluate client objectives, assess opportunities for improvement, and develop tailored strategies that optimized account performance and increased profitability.
- Enhanced client satisfaction by providing timely and accurate account management services.
- Developed and delivered comprehensive account reviews, providing clients with valuable insights into their business performance and areas of potential growth.
- Managed a diverse portfolio of commercial accounts, maintaining strong relationships through exceptional service delivery.
- Established trust with clients through transparent communication, proactive problem-solving, and consistently delivering on commitments.
- Collaborated with sales teams to identify new opportunities and expand commercial accounts.
- Developed customized account solutions to address unique client requirements, resulting in successful partnerships.
Accounts Receivable Administrator
TruGreen Lawn Care
02.2002 - 08.2004
- Greeted and assisted customers and clients with positive, enthusiastic and friendly attitude.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Prepared bills receivable, invoices, and bank deposits.
- Processed incoming payments in accordance with established financial policies.
Retention Customer Service Representative
TruGreen Chemlawn
02.1999 - 12.2001
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
Telemarketing
TruGreen Chemlawn
02.1996 - 11.1998
- Generated new leads through the successful execution of email, direct mail, and telemarketing campaigns.
- Increased sales revenue by consistently meeting and exceeding performance targets in outbound telemarketing campaigns.
- Trained new hires in effective telemarketing techniques, ensuring their success within the company.
Education
High School Diploma -
Bath High School
Lima, OH01.1992
Skills
- Contract drafting
- Client Retention Strategies
- Performance Tracking
- Networking capabilities
- Technical aptitude
- Account Management Proficiency
- Customer Engagement
- Microsoft Office proficiency
- Due diligence
- Time Management
- Teamwork and Collaboration
- Cold-calling
Additional Information
I spent 8 years working and learning along side of Tony Russo. He's an excellent example of how hard work pays off, an outstanding salesman and he strives for great customer relationships. I learned an enormous amount from working with Tony.
Timeline
Commercial Account Specialist
TruGreen Lawn Care
12.2012 - Current
Accounts Receivable Administrator
TruGreen Lawn Care
02.2002 - 08.2004
Retention Customer Service Representative
TruGreen Chemlawn
02.1999 - 12.2001
Telemarketing
TruGreen Chemlawn
02.1996 - 11.1998
High School Diploma -
Bath High School
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