Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jennifer Guerrero

ORLANDO,FL

Summary

Seasoned Client Services Supervisor with background in managing, training and guiding teams to optimize client services. Skilled in resolving complex customer issues, improving service delivery processes, and maintaining high-level customer satisfaction. Strengths include strategic planning, team leadership, problem-solving abilities and communication skills. Notable success includes reducing client complaints and increasing overall customer satisfaction through effective management strategies.

Overview

5
5
years of professional experience

Work History

Laboratory Client Services Supervisor

Orlando Health Central
Ocoee, Florida
01.2020 - Current
  • Supervised and coordinated the daily operations of the client service team, ensuring that all customer inquiries were addressed in a timely manner.
  • Developed and implemented policies and procedures to improve customer service efficiency.
  • Monitored customer feedback and responded promptly to complaints or issues.
  • Conducted regular performance reviews for team members to ensure job satisfaction and effectiveness.
  • Analyzed data from customer surveys to identify areas of improvement in customer service processes.
  • Resolved escalated customer disputes in an efficient manner while upholding company values.
  • Collaborated with other departments to ensure customers' needs are met effectively.
  • Maintained a high level of professionalism in all interactions with clients and colleagues alike.
  • Prepared weekly status reports summarizing key performance metrics such as average wait time, resolution rate.
  • Assessed current workflows and identified methods for streamlining processes where possible.
  • Developed benchmarks for measuring and monitoring strategic changes and organizational goals.

Internship Student Patient Advocate

Orlando Health Central
Ocoee, Florida
06.2024 - 08.2024
  • Organized data into spreadsheets and databases for easy access by other departments.
  • Participated in brainstorming sessions to generate ideas for campaigns or initiatives.
  • Analyzed website performance using analytics tools.
  • Managed customer inquiries via email, phone calls, and live chat services.
  • Worked with teams to support goals and build experience.
  • Shadowed staff and learned advanced work.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Collaborated with hospital staff members to ensure quality care was provided at all times.

Education

Bachelor of Science - Health Administration

University of Central Florida
Orlando, FL
12-2024

Skills

  • Financial acumen
  • Training and mentoring
  • Team building
  • Performance metrics
  • Problem-solving
  • Relationship building
  • Teamwork and collaboration
  • Strategic partnerships
  • Client needs assessments

Accomplishments

  • Orlando Health Excellence Awards 2024 Recipient-Allied Health Services

Timeline

Internship Student Patient Advocate

Orlando Health Central
06.2024 - 08.2024

Laboratory Client Services Supervisor

Orlando Health Central
01.2020 - Current

Bachelor of Science - Health Administration

University of Central Florida

Similar Profiles

CREATE PROFILE
Jennifer Guerrero