Jennifer Guerrero
Huntington Park,CA
Summary
Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Ecology
Cerritos, California
01.2014 - 08.2024
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Prepared payroll documentation by entering data into cumulative payroll document.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
Dental Assistant -
UEI College
Huntington Park, CA01-2010
High School Diploma -
Orange Glen High School
Escondido, CA06-2005
Skills
- Data entry and payroll processing
- Customer service and complaint resolution
- Professional phone interaction
- Time management and scheduling
- Call handling and information gathering
- Team collaboration
- Compassion and patience
- Calm communication
- Reliability and trustworthiness
- Professionalism and confidentiality
Languages
English
Professional
Spanish
Professional
Certification
CPR certifications
Timeline
Customer Care Representative
Ecology
01.2014 - 08.2024
Dental Assistant -
UEI College
High School Diploma -
Orange Glen High School